Predictive & Manual Dialer

Automation in your call center is all the rage right now, right? It seems every…

Whether you are searching for inbound, outbound, blended, or omnichannel call center software, there are…

Harmony — everyone likes a good harmony, right? Whether in a song or the workplace,…

It seems like in today’s world, we are constantly getting updates about the latest and…

For an outbound call center, streamlining all operations is an organization’s dream. Gone are the…

In the fast-paced modern call center, agents don’t have time to look up a phone…

The American economy has been doing well recently, with the household debt to GDP ratio…

Manual dialing used to be the standard. Salespeople, managers, and call center reps would break…

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a…

The previous post discussed how business intelligence helps executives and managers build better-functioning businesses and…

With the electoral season in full swing, people hesitate to answer a call from an…

When the Telephone Consumer Protection Act (TCPA) was passed in 1991, the goal was to…