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5 Steps to Choosing the Right Cloud Call Center Software
When shopping, it is common to have a list of things that you want and…
Read time: 2 min
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Behavioral Inertia, How It Can Work For Your Call Center
What is Behavioral Inertia? Commonly referred to as the “low cost of doing nothing,” behavioral…
Read time: 2 min
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3 Signs Your Call Center Needs Automatic Call Distribution (ACD)
Sometimes as a call center manager, you only see things up close and it can…
Read time: 2 min
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The Strategies and Benefits of Automatic Call Distribution (ACD)
While following your call center’s game plan, cloud-based features help you rise to the top….
Read time: 2 min
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Call Center Technologies that Revolutionize the Customer Experience
In today’s world, customers depend on technology more than ever before. New technologies have surfaced…
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Question: What is Automatic Call Distribution (ACD)?
An Automatic Call Distributor, or ACD, is an essential part of a call center software…
Read time: 2 min
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IVR and ACD: The Dynamic Duo of Call Center Technology
They say that two is always better than one. As call center technology is ever-evolving,…
Read time: 2 min
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Call Center Software Integrations with Third-party Applications
Changing to a new call center software doesn’t mean you have to start over from…
Read time: 2 min
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What’s the Difference Between Call Center ACD and an IVR?
The call center ACD, or automatic call distribution system, is used widely across industries, nearly…
Read time: 3 min
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ACD Contact Center Software: Painless Customer Service
In the past, customers calling a service line suffered through long hold times, wondering if…
Read time: 3 min
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How ACD Systems Have Moved Beyond Round Robin
Call centers everywhere know how crucial ACD systems (Automatic Call Distribution systems) are to making…
Read time: 4 min
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3 Tools that Electrify Call Center ACD
The ACD system is a brilliant tool. It effectively routes calls to agents using a…
Read time: 4 min
