Call Blocking & Labeling

STIR/SHAKEN is a set of protocols and procedures designed to authenticate caller ID and is a tool for Call Center Fraud Prevention.

The STIR/SHAKEN deadline has passed. See what critical roadblocks have manifested themselves, including overblocking, and what voice providers should do to prepared.

We have learned that there are still challenges ahead for STIR/SHAKEN, call blocking, and labeling. The FCC recently published the second report on STIR/SHAKEN.

TCN Launches ‘Understanding STIR/SHAKEN,’ an Online Business Guide to the New FCC Framework for Combating Illegal Caller ID Spoofing. Read all you need to know!

TCN breaks down what call centers need to know regarding call blocking and labeling.

Read about how TCN's award winning TCPA compliance software helps keep your call center operating within all pertinant, legal boundries.

For client questions regarding STIR/SHAKEN, we recommend the following talking points.

STIR/SHAKEN technology has many companies wondering how it may impact them. Rest assured, TCN is taking measures to prepare for its implementation.

Discover 5 amazing call center technologies that keep your business from being swept into today’s call-blocking regulatory and tech frenzy.

TCN cloud call center software provider to showcase it's award winning TCPA compliance and inbounbd call center software at the RMAi 2020.

Learn how call quality assurance helps maintain TCPA compliance and helps to keep you off the naughty list that is today’s call blocking effort.