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The Role of STIR/SHAKEN in Call Center Fraud Prevention
STIR/SHAKEN is a set of protocols and procedures designed to authenticate caller ID and is a tool for Call Center Fraud Prevention.Read time: 2 min
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Webinar: An Update on STIR/SHAKEN, Call Blocking, and Call Labeling
The STIR/SHAKEN deadline has passed. See what critical roadblocks have manifested themselves, including overblocking, and what voice providers should do to prepared.Read time: 1 min
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FCC Robocall Report and an Update on STIR/SHAKEN
We have learned that there are still challenges ahead for STIR/SHAKEN, call blocking, and labeling. The FCC recently published the second report on STIR/SHAKEN.Read time: 2 min
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TCN Launches ‘Understanding STIR/SHAKEN,’ an Online Business Guide to the New FCC Framework for Combating Illegal Caller ID Spoofing
TCN Launches ‘Understanding STIR/SHAKEN,’ an Online Business Guide to the New FCC Framework for Combating Illegal Caller ID Spoofing. Read all you need to know!Read time: 2 min
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Call Blocking and Labeling: A Breakdown of What Call Centers Need to Know
TCN breaks down what call centers need to know regarding call blocking and labeling.Read time: 2 min
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Changes to TCPA Compliance Penalties and Call Blocking
Read about how TCN's award winning TCPA compliance software helps keep your call center operating within all pertinant, legal boundries.Read time: 2 min
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Q&A: STIR/SHAKEN Technology
For client questions regarding STIR/SHAKEN, we recommend the following talking points.Read time: 2 min
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STIR/SHAKEN Technology: How It Will Impact Your Call Center
STIR/SHAKEN technology has many companies wondering how it may impact them. Rest assured, TCN is taking measures to prepare for its implementation.Read time: 3 min
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5 Surprising Call Center Technologies to Stop Call Blocking Limbo
Discover 5 amazing call center technologies that keep your business from being swept into today’s call-blocking regulatory and tech frenzy.Read time: 4 min
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Call Blocking and Call Quality Assurance: Ensuring Unlimited Outbound
Learn how call quality assurance helps maintain TCPA compliance and helps to keep you off the naughty list that is today’s call blocking effort.Read time: 4 min
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iOS 13 to Silence Unknown Callers
Molly Weis writes: "One of the most interesting new [Apple iOS 13] features is the ability to block any calls originating from unidentified phone numbers.Read time: 3 min