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How to Manage Agent Performance with Call Center Software
Tracking agent performance in real-time is a considerable advantage for call centers. Check out these key features that will help you track agent performance.Read time: 2 min
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Call Center Software Tips for the Best At-Home Agents
Read time: 3 min
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Outbound Call Center Best Practices that Increase Agent Productivity
Your outbound call center needs to rely on call center software that provides tools to increase agent productivity. Request a demo from TCN today.Read time: 1 min
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5 Metrics Your Call Center Needs Now
Take a look at five essential Key Performance Indicator metrics your call center needs to stay efficient and effective.Read time: 2 min
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3 Things Your Call Center Software Needs to Stay Current
Does your call center software have all the features and tools it needs to be successful? Check out these 3 essential features that your call center needs!Read time: 3 min
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How to Make the Work From Home Transition While Maintaining Efficiency
Working from home is only possible thanks to cloud-based software and technology that TCN offers! See the pros and cons of having agents working from home.Read time: 2 min
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How Your Call Center Can Benefit from TCN Agent Gateway
Learn how to improve call center performance and efficiency with TCN. Contact us today for a FREE DEMO!Read time: 2 min
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3 Call Center KPI That Refine Your Customer’s Experience
Customer service plays a key role in a company’s growth and development and Key Performance Indicators (KPI) that can help refine customer experience.Read time: 2 min
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Inbound Call Center Agent 101: What Makes a Great Agent?
Want to know what makes a great agent? Check out our complete list of qualities and habits managers need in a top-notch inbound call center agent. Start using it today!Read time: 6 min
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Track These Call Center KPIs to Reveal Agents’ Superhero Powers
Not all call center KPIs are created equal. Learn how cloud software can help through metrics that reveal agent superpowers.Read time: 7 min
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The Ultimate Blog for Using Call Center Metrics to Improve Agent Performance
TCN can improve agent performance using specific call center metrics. These 14 essential call center KPIs will boost productivity and customer satisfaction.Read time: 8 min
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How Call Center Platforms Increase Agent Happiness
Blog: Businesses are trying call center platforms to increase agent productivity and satisfaction and fight disengagement.Read time: 3 min