TCN’s Interactive Voice Messaging (IVM) makes outbound customer responses and call routing a fast and affordable reality. IVM allows your customers to interact with outbound dialer campaigns without ever involving an agent. IVM is the perfect solution for your outbound or inbound call center!
IVM Outbound Messages
- Interception of Calls – Near-instant connection for customers who opt to speak with a real person.
- Voice Message Distribution – Automated message distributions help you gather simple information or conduct complex, interactive surveys.
- Agent Display – Customer’s information is displayed on-screen allowing the agent to log notes and respond directly to the caller’s need.
- Capture Responses – Capturing customer data is easy using Agent Gateway. Agents can then seamlessly elicit customer responses directly to your CRM.
- Auto-Payment Portal – Direct customers to a website or phone payment prompt, gathering revenue without using a single agent’s time.