TCN Selected as a Winner of the 2020 CUSTOMER Magazine “Products of the Year” Award for the Seventh Consecutive Year
St. George, Utah – March 12, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TCN’s Cloud Contact Center Platform was selected as a winner of the 2020 “Products of the Year” award, presented by CUSTOMER magazine. This year’s award highlighted vendors that have advanced the call center, CRM and teleservices industries throughout 2020, enabling their clients to meet and exceed the expectations of their respective customers.
“We are honored to be selected as a winner of the 2020 CUSTOMER Magazine ‘Products of the Year’ award,” said Jesse Bird, chief technology officer and co-founder of TCN. “This award underscores TCN’s ongoing commitment to contact center technology innovation. TCN remains dedicated to helping all types and sizes of businesses better attract, maintain and communicate with its consumers now and well into the future.”
Over the last year, TCN has developed, deployed and integrated new features to its existing contact center platform, including Natural Language Compliance, Workforce Optimization and call labeling compliance tools. With Natural Language Compliance, TCN users can automate and optimize compliance to assist agents in their outreach campaigns while minimizing risk at the state and federal levels. Through TCN’s Workforce Optimization, contact centers can capture all customer experience data from phone interactions, e-mail conversations, social media posts, chat sessions and workflows to assure quality customer service at all times. Additionally, TCN recently partnered with Numeracle, enabling TCN customers to directly register phone numbers with wireless carriers, analytics companies and apps to improve transparency and labeling accuracy nationwide.
The 2020 CUSTOMER Magazine “Products of the Year” award is regarded as one of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient was a verifiable leader in the marketplace.
To the view the full list of 2020 CUSTOMER “Products of the Year” award recipients, visit: https://www.customerzone360.com/topics/customer/articles/444667-recipients-the-2020-customer-products-the-year-award.htm