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TCN Receives 2016 CUSTOMER Contact Center Technology Award

call center software

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Author: TCN

St. George, Utah – September 20, 2016 – TCN, Inc.,a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN’s cloud-based automated patient engagement platform, VocalRx, as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. Built on TCN’s flagship contact center technology, Platform 3.0, VocalRx offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers.

“We are excited to see VocalRx recognized as an innovative technology platform that continues to play a role in improving customer service in the healthcare industry,” said Terrel Bird, CEO and co-founder of TCN. “We strive for excellence within our offerings, including VocalRx and will continue to listen to customer feedback in an effort to improve customer service for healthcare providers.”

VocalRx provides healthcare practitioners and hospital collectors with various automated notification tools to communicate with their patients efficiently and cost-effectively while increasing revenue. VocalRx also helps capture, manage and automatically collect service revenue through the life cycle of a given patient. With the ability to optimize the information contained in an EHR by exchanging data for automated notifications, VocalRx keeps patients educated and informed throughout every step of the process.

“Congratulations to TCN for being awarded a 2016 CUSTOMER Contact Center Technology Award. VocalRx has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2016 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.

About the Author: TCN


TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.