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The Role of STIR/SHAKEN in Call Center Fraud Prevention
STIR/SHAKEN is a set of protocols and procedures designed to authenticate caller ID and is a tool for Call Center Fraud Prevention.
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Webinar: An Update on STIR/SHAKEN, Call Blocking, and Call Labeling
The STIR/SHAKEN deadline has passed. See what critical roadblocks have manifested themselves, including overblocking, and what voice providers should do to prepared.
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FCC Robocall Report and an Update on STIR/SHAKEN
We have learned that there are still challenges ahead for STIR/SHAKEN, call blocking, and labeling. The FCC recently published the second report on STIR/SHAKEN.
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STIR/SHAKEN: What Your Call Center Needs to Know Before the June 30 Deadline
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STIR/SHAKEN: Where Do We Go Next?
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Q&A: STIR/SHAKEN Technology
For client questions regarding STIR/SHAKEN, we recommend the following talking points.
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STIR/SHAKEN Technology: How It Will Impact Your Call Center
STIR/SHAKEN technology has many companies wondering how it may impact them. Rest assured, TCN is taking measures to prepare for its implementation.