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Bringing Together Advocates on Health Care Collections
ACA's Health Care Committee Chair Scott Brownlee says ARM industry and health care providers must unite and work together on advocacy.Read time: 3 min
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TCN’s Top Takeaways from the ACA’s Committee of 100 Meeting
ACA’s International Committee of 100 meeting provides invaluable insights into the collections industry. Here are our top five takeaways that stuck out.Read time: 3 min
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Debt Collection Software: Collect and Connect Efficiently
With one seamless debt collection software platform, your collections agency can increase collections, improve connections and remain compliant.Read time: 3 min
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Always Keep Your ARM In Check
Establishing and having an Accounts Receivable Management(ARM) to keep your collections agency in check is crucial. See what it takes to get your ARM in check today!Read time: 2 min
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How You’re Likely To Mess Up The Model Validation Notice
Consistently following the model validation notice and the new regulatory guidelines can help decrease the number of cases brought against your call center agency.Read time: 2 min
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Overcoming Objections & Dealing with Difficult Consumers
Agents need to know how to respond to common objections, how to approaching difficult conversations, and how to know when a call needs to be ended or escalated.Read time: 3 min
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Guide to Choosing the Best Call Center Software
See why thousands of call centers use and trust TCN's cloud-based software each day to get the job done for their business. TCN provides an award-winning platform.Read time: 3 min
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Regulation F’s Impact on Collecting Multiple Medical Debts
Learn best practices for training employees on Regulation F and watch the webinar to learn how you can get better insights into best practices on collecting medical debt.Read time: 1 min
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Understanding the Statute of Limitations
Watch the entire webinar replay to learn how you can get a better understanding of the statute of limitations and the best practices for collectors and agencies.Read time: 2 min
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How to Update Training Practices and Materials to Address Regulation F
Regulation F, also known as a CFPB’s debt collection rule, is going to require collection agencies to make changes to their operations. Get familiar with Reg F now!Read time: 2 min
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Webinar: A Breakdown of Facebook vs Duguid
Check out and watch our summary break down of the Supreme Court ruling on Facebook vs Duguid, further clarifying what is an ATDS and autodialer.Read time: 0 min