TCN’s Resources: Your Go-To for All Things Contact Center

Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.

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Resources

CFPB: Debt Collection Electronic Communications

The Consumer Financial Protection Bureau has clarified that debt collection can now be conducted through specific electronic communications.

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CFPB: Communication Caps and Call Frequency Limits

Among the clarifications made by Consumer Financial Protection Bureau, staying up-to-date with the communication caps and frequency limits is essential for contact centers.

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CFPB: How to Leave a Limited-Content Message

These new Consumer Financial Protection Bureau regulations can change the game for how debt collectors are able to make additional contact with consumers.

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McClatchy: Cost, Speed and Quality

A leading media company needed a fix for its underperforming software. TCN's solutions helped them reach millions of readers quickly.

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On COVID and WFH Transitions With COO Darrin Bird

TCN’s Darrin Bird lays out the challenges TCN clients have faced due to COVID. Despite the WFH model shifting regularly, industry call centers have adapted and have had a positive impact.

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Getting Your Call Center Agents Back to Work Safely and Effectively During COVID-19

COVID-19 affected contact centers worldwide — changing the way they manage their agents and customers. TCN shares tips on how to get call centers back to work efficiently.

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Improving Service in the Healthcare Industry

A large hospital network reached out to TCN for help reducing call wait times, and servicing more inbound calls. Check out this video to see what happened.

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