Optimizing Connection Quality and Reducing Labor Friction
Eliminate agent burnout from false-positive calls. See how TCN’s SmartAMD cut quick disconnects by 76.7% and identified iOS/Google digital call screening.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
Onboarding Over a Million Calls in Under Six Weeks
When CCG had a six-week deadline to fully implement a new dialer that supported 400 agents and about 1.3 million calls per day, TCN was able to do so with time to spare. See how!
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Balancing Yield and Cost Efficiency
Learn how TCN's SmartAMD optimizes contact center performance, boosts ROI, and balances cost-efficiency through advanced AI-driven dialing and list scrubbing.
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Improving ROI and Operational Efficiency
Boost contact center ROI with TCN’s AI-powered SmartAMD. Automatically filter robotic calls to reduce agent downtime and increase right-party contacts.
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Having a Provider That Follows Through
Discover why BPO Collections chose TCN for a seamless migration, flexible pay-as-you-go pricing and reliable support in the regulated UK market.
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Great Onboarding, Even Better Software
Discover how State Collections uses TCN’s flexible, pay-as-you-go pricing model to scale their business and add new clients without constant renegotiation.
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Unmatched Flexibility and Customization
Discover how TSI Canada uses TCN’s Natural Language Compliance tool to easily navigate complex collection regulations across the US and Canada.
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A More Efficient Dialer
See why Yessio relies on TCN's reliable contact center software to eliminate costly downtime, boost efficiency and protect agent financial incentives.
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Implementing Workforce Management
Discover how Nuvative replaced unreliable spreadsheet schedules with TCN's Workforce Management for automated scheduling, live updates and unified scorecards.
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