Cutting Costs and Boosting Customer Service
TCN helped The Advocate improve customer service, cut costs and boost efficiency with IVR, queued callback and conversational analytics.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
Synapse Automation Workflows
Synapse is an intelligent automation tool for contact centers that boosts efficiency by allowing users to create custom workflows that automatically execute predefined tasks based on specific triggers and conditions.
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SMS or Email During Active Voice Conversations
Enable agents to send a text or email during an active call, without interrupting the conversation, improving productivity and customer satisfaction.
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Automating Consumer Conversations with TCN Flows
With TCN Flows, you can easily build automated conversations by connecting pipelines that can automate tasks.
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How to Capitalize on AI-Powered Agent Allocation
Dive into everything you need to know about how you can maximize your resources and future-proof your contact center with AI-enhanced agent allocation.
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Customer Data Matching
Empower agents to swiftly query relevant data sources, confirm customer information during the call and resolve discrepancies dynamically with Customer Data Matching.
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Saving You Money
TCN has consistently seen companies, even high-performing operations, struggle to pinpoint subtle inefficiencies. That’s why TCN has created a guide to help.
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C3 2025 – Conference Recap
Wondering what happened at TCN's C3 2025 User Conference? Check out our recap video to see the highlights.
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Trust Center: Security & Compliance Standards
Trust is the foundation of any successful relationship. At TCN, we earn the trust of our customers every day by delivering a platform built on availability, integrity and confidentiality.
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