Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
With the new debt collection rules from the CFPB, there is speculation about which areas will be hiding legal landmines the plaintiff’s attorneys will focus on.
Watch Now
The CFPB has released new rules about how collection agencies can reach consumers through email and text. Know best practices for communicating properly.
Watch Now
In its debt collection rule, the Consumer Financial Protection Bureau included a model validation notice that can be used in communicating with consumers.
Watch Now
The whole point of the cloud is to leverage software with no restrictions. With TCN, you’ll never sign a contract with minimums that tie down your contact center.
Watch Now
Managing call center data doesn’t need to be hard. With LMS you can interact with your data by reshaping, augmenting, and processing call center data in real-time.
Watch Now
Hear from a panel of legal experts about how long it will take for CFPB rules to go into effect and all that is involved with implementing new policies.
Watch Now
Natural Language Compliance is an industry-first — designed to help call centers and collection agencies automate compliance and minimize risk as regulations change.
Watch Now
Advisory opinions help clarify regulatory ambiguities by submitting requests for advisory opinions on an issue. Check out this video for more information.
Watch Now
The Consumer Financial Protection Bureau has clarified that debt collection can now be conducted through specific electronic communications.
Watch Now
