TCN: Why The Cloud
TCN Operator is built in the cloud and delivers flexible scheduling via on-demand software ensuring your agents fill their hours productively and efficiently.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
Understanding the Facebook v. Duguid Rulings
The Supreme Court’s ruling on the Facebook vs Duguid case settles the long-standing uncertainty about the meaning of the phrase “Automatic Telephone Dialing System.”
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Clarifying the Fair Debt Collection Practices Act
The new debt collection rules issued by the CFPB in an easy and digestible summary. Quickly brush up on the recent compliance clarifications and make sure your call center is on track.
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How to Build an Operation Tailored to Collect Under the CFPB’s Rule
Prepare to improve account recovery with new rules by building an operation tailored to collect with call center compliance tools.
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CFPB: The 10 Things You Should Be Doing to Get Ready for the New CFPB Rule
Regulation F changes take months to implement. Replay the webinar to learn the top 10 steps you should prioritize.
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CFPB: Areas of the Debt Collection Rule That Plaintiff’s Attorneys Will Focus On
With the new debt collection rules from the CFPB, there is speculation about which areas will be hiding legal landmines the plaintiff’s attorneys will focus on.
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CFPB: Debt Collection Rule’s Provisions for Texting and Emailing
The CFPB has released new rules about how collection agencies can reach consumers through email and text. Know best practices for communicating properly.
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CFPB: Validation Notices and How they will Change Collection Letters
In its debt collection rule, the Consumer Financial Protection Bureau included a model validation notice that can be used in communicating with consumers.
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Stop Getting Locked Into A Long Term Contract
The whole point of the cloud is to leverage software with no restrictions. With TCN, you’ll never sign a contract with minimums that tie down your contact center.
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