CFPB – The 10 Things You Should Be Doing to Get Ready for the New CFPB Rule
With the changes from Regulation F not needing to be implemented completely until November 2021, it may seem like you have all the time in the world.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
CFPB – Areas of the Debt Collection Rule That Plaintiff’s Attorneys Will Focus On
With the new debt collection rules from the CFPB, there is speculation about which areas will be hiding legal landmines the plaintiff’s attorneys will focus on.
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CFPB – Debt Collection Rule’s Provisions for Texting and Emailing
The CFPB has released new rules about how collection agencies can reach consumers through email and text. Know best practices for communicating properly.
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CFPB – Validation Notices and How they will Change Collection Letters
In its debt collection rule, the Consumer Financial Protection Bureau included a model validation notice that can be used in communicating with consumers.
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Stop Getting Locked Into A Long Term Contract
The whole point of the cloud is to leverage software with no restrictions. With TCN, you’ll never sign a contract with minimums that tie down your contact center.
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TCN List Management – Data Management for Call Centers
Managing call center data doesn’t need to be hard. With LMS you can interact with your data by reshaping, augmenting, and processing call center data in real-time.
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CFPB: Where Should You Go From Here?
Hear from a panel of legal experts about how long it will take for CFPB rules to go into effect and all that is involved with implementing new policies.
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TCN Compliance – Natural Language Compliance for Call Centers
Natural Language Compliance is an industry-first — designed to help call centers and collection agencies automate compliance and minimize risk as regulations change.
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CFPB: Advisory Opinions Program
Advisory opinions help clarify regulatory ambiguities by submitting requests for advisory opinions on an issue. Check out this video for more information.
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