Personalized & Efficient Communication; Resources for the Hospitality Industry
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
Room 303 – A Call Center Chat Application for Internal Communication
Agents and managers no longer need to worry about switching applications to find answers to a caller’s question. With Room 303, collaboration becomes intuitive and easy.
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Sharing the Weight in a Heavy Situation
Download the case study to see how TCN was able to help this organization through their difficult situation.
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Help When You Need it Most
A national utility company used TCN software to help families on the East Coast stay up-to-date as devastating storms caused blackouts and freezing temperatures.
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Power, Productivity & Performance; Resources for the Utilities Industry
Check out TCN's notification features and how they can help you contact customers in an emergency or concerning delinquent accounts.
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Call Centers and Big Data: How to Rise to the Top with Business Intelligence
Do you know how your customers want to interact with you? Find out how you can put your data to work using Business Intelligence.
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Increase KPI’s and Decrease Costs with Reporting and Analytics
Increase your productivity with TCN discover how Business Intelligence (BI) to revive a struggling campaign.
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TCN’s No Contract Promise
At TCN, we believe in providing not only the best technology but ongoing service and a dedicated 24/7 support team, at no additional charge. Only pay for what you use. We offer flexible benefits for any business.
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Business Intelligence for Call Centers
Business Intelligence gives you the information you need to prepare for the future, manage agent performance and support time-sensitive decision-making with custom dashboards and automated reporting.
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Call Center Software Interview with TCN’s Darrin Bird
TCN’s Darrin Bird lays out fundamental call center challenges and strategies and how TCN assists call centers to improve productivity.
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Quick Start Guide to Scaling a Cloud Call Center
Check out our guide to learn how a cloud call center platform can accommodate growth naturally, leaving managers to focus on development.
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Simplify Your Workforce Management Guide
Managing agents in a large or growing operation can be tricky, especially when you’re working toward multiple metrics improvements at once.
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