CFPB – Debt Collection Rule’s Provisions for Texting and Emailing
The CFPB has released new rules about how collection agencies can reach consumers through email and text. Know best practices for communicating properly.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
CFPB – Validation Notices and How they will Change Collection Letters
In its debt collection rule, the Consumer Financial Protection Bureau included a model validation notice that can be used in communicating with consumers.
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Stop Getting Locked Into A Long Term Contract
The whole point of the cloud is to leverage software with no restrictions. With TCN, you’ll never sign a contract with minimums that tie down your contact center.
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TCN List Management – Data Management for Call Centers
Managing call center data doesn’t need to be hard. With LMS you can interact with your data by reshaping, augmenting, and processing call center data in real-time.
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CFPB: Where Should You Go From Here?
Hear from a panel of legal experts about how long it will take for CFPB rules to go into effect and all that is involved with implementing new policies.
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TCN Compliance – Natural Language Compliance for Call Centers
Natural Language Compliance is an industry-first — designed to help call centers and collection agencies automate compliance and minimize risk as regulations change.
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CFPB: Advisory Opinions Program
Advisory opinions help clarify regulatory ambiguities by submitting requests for advisory opinions on an issue. Check out this video for more information.
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CFPB: Debt Collection Electronic Communications
The Consumer Financial Protection Bureau has clarified that debt collection can now be conducted through specific electronic communications.
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CFPB: Communication Caps and Call Frequency Limits
Among the clarifications made by Consumer Financial Protection Bureau, staying up-to-date with the communication caps and frequency limits is essential for contact centers.
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CFPB: How to Leave a Limited-Content Message
These new Consumer Financial Protection Bureau regulations can change the game for how debt collectors are able to make additional contact with consumers.
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McClatchy: Cost, Speed and Quality
A leading media company found itself unsatisfied with an underperforming software provider. See how TCN stepped up to provide solutions that helped them reach millions of readers quickly.
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On COVID and WFH Transitions With COO Darrin Bird
TCN’s Darrin Bird lays out the challenges TCN clients have faced due to COVID. Despite the WFH model shifting regularly, industry call centers have adapted and have had a positive impact.
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