The Ultimate Guide to Regulation F
Download our Ultimate Guide to Regulation F and see the biggest changes to the regulations, how they will affect your business and the different ways TCN can help.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
4 Things Call Center Agents Need to Know
Take a look at why it’s important for your agents to know your products, company culture, customers, and when to ask for help in a call center.
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Understanding the Modern Consumer
In this TCN eBook, gain insights into customer service survey results and see what the majority of Americans prefer when interacting with customer service centers.
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TCN: Why The Cloud
TCN Operator is built in the cloud and delivers flexible scheduling via on-demand software ensuring your agents fill their hours productively and efficiently.
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FAQ — Understanding the Facebook v. Duguid Rulings
The Supreme Court’s ruling on the Facebook vs Duguid case settles the long-standing uncertainty about the meaning of the phrase “Automatic Telephone Dialing System.”
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Clarifying the Fair Debt Collection Practices Act
The new debt collection rules issued by the CFPB in an easy and digestible summary. Quickly brush up on the recent compliance clarifications and make sure your call center is on track.
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CFPB – The 10 Things You Should Be Doing to Get Ready for the New CFPB Rule
With the changes from Regulation F not needing to be implemented completely until November 2021, it may seem like you have all the time in the world.
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CFPB – Areas of the Debt Collection Rule That Plaintiff’s Attorneys Will Focus On
With the new debt collection rules from the CFPB, there is speculation about which areas will be hiding legal landmines the plaintiff’s attorneys will focus on.
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CFPB – Debt Collection Rule’s Provisions for Texting and Emailing
The CFPB has released new rules about how collection agencies can reach consumers through email and text. Know best practices for communicating properly.
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CFPB – Validation Notices and How they will Change Collection Letters
In its debt collection rule, the Consumer Financial Protection Bureau included a model validation notice that can be used in communicating with consumers.
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Stop Getting Locked Into A Long Term Contract
The whole point of the cloud is to leverage software with no restrictions. With TCN, you’ll never sign a contract with minimums that tie down your contact center.
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TCN List Management – Data Management for Call Centers
Managing call center data doesn’t need to be hard. With LMS you can interact with your data by reshaping, augmenting, and processing call center data in real-time.
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