2022 Consumer Survey Results Infographic
TCN’s 2022 national consumer survey found that despite the labor shortage the U.S. has been experiencing over the past two years, customer service seems to have improved.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
2022 Consumer Survey Results eBook
Check out the 2022 Consumer Survey Results by downloading and checking out our eBook.
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The Ultimate Guide to Regulation F
Download our Ultimate Guide to Regulation F and see the biggest changes to the regulations, how they will affect your business and the different ways TCN can help.
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4 Things Call Center Agents Need to Know
Take a look at why it’s important for your agents to know your products, company culture, customers, and when to ask for help in a call center.
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2021 Consumer Survey Results Infographic
Americans are willing to wait on hold, but not for long. TCN’s 2021 national survey discovered how long consumers are willing to wait on hold.
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2021 TCN Consumer Survey Results
Our annual Consumer Insights about Customer Service survey showed some interesting results about the future of the contact center and the customer experience.
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Understanding the Modern Consumer
In this TCN eBook, gain insights into customer service survey results and see what the majority of Americans prefer when interacting with customer service centers.
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TCN: Why The Cloud
TCN Operator is built in the cloud and delivers flexible scheduling via on-demand software ensuring your agents fill their hours productively and efficiently.
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FAQ — Understanding the Facebook v. Duguid Rulings
The Supreme Court’s ruling on the Facebook vs Duguid case settles the long-standing uncertainty about the meaning of the phrase “Automatic Telephone Dialing System.”
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Clarifying the Fair Debt Collection Practices Act
The new debt collection rules issued by the CFPB in an easy and digestible summary. Quickly brush up on the recent compliance clarifications and make sure your call center is on track.
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CFPB – The 10 Things You Should Be Doing to Get Ready for the New CFPB Rule
With the changes from Regulation F not needing to be implemented completely until November 2021, it may seem like you have all the time in the world.
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CFPB – Areas of the Debt Collection Rule That Plaintiff’s Attorneys Will Focus On
With the new debt collection rules from the CFPB, there is speculation about which areas will be hiding legal landmines the plaintiff’s attorneys will focus on.
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