SmartAMD Webinar
Watch the free webinar to learn how SmartAMD navigates iOS and Google AI call screening to boost right-party contacts (RPCs) by up to 30%.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
SmartAMD Playbook
Optimize your call center strategy with TCN’s Dialer Operational Playbook. Master call screening, improve right-party contacts, and boost performance with SmartAMD.
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Simple, Easy-to-Use Contact Center Solution
BPO Collections, chose TCN for its flexibility and scalability. During implementation, they immediately noticed how simple the platform was to use and has been a very positive experience for their agents.
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Kind and Approachable Account Managers
Luke Arnold, director and head of growth and partnerships at Hope4U, describes how easy it has been to partner with TCN. Watch to learn how TCN is unlike any software company Arnold has worked with.
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Easy Software Navigation
Angela Allen-Burns, the operations manager at APN Group, shares the need to understand how to operate the technology the company relies on and her experience with TCN so far.
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Optimizing Connection Quality and Reducing Labor Friction
Eliminate agent burnout from false-positive calls. See how TCN’s SmartAMD cut quick disconnects by 76.7% and identified iOS/Google digital call screening.
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Onboarding Over a Million Calls in Under Six Weeks
When CCG had a six-week deadline to fully implement a new dialer that supported 400 agents and about 1.3 million calls per day, TCN was able to do so with time to spare. See how!
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Balancing Yield and Cost Efficiency
Learn how TCN's SmartAMD optimizes contact center performance, boosts ROI, and balances cost-efficiency through advanced AI-driven dialing and list scrubbing.
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Improving ROI and Operational Efficiency
Boost contact center ROI with TCN’s AI-powered SmartAMD. Automatically filter robotic calls to reduce agent downtime and increase right-party contacts.
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