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A First Look at TCN’s All-New Business Intelligence Solution
Watch the webinar to get a look at TCN’s new Business Intelligence! Learn how to integrate your data into a single, real-time reporting source and cut costs.
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Improving Workflows and Increasing Accuracy
EP Financial Solutions (EPFS) turned to TCN to remedy their challenges. See how TCN helped them simplify and improve their workflows.
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Secure Agent Assisted Payments
Secure Agent Assisted payments provide personal interaction, allowing live agents to handle transactions directly with customers, ensuring a high level of service.
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Performance Analytics
Get a look at the big picture with TCN’s robust reporting tools by pulling back the covers on your call center’s data. Intuitive dashboards keep you in the know about your agents and overall site performance.
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Intuitive and Comprehensive Agent
Contextual caller information, recommended responses and potential self-service options that dramatically reduce call handling times. Operator Agent makes it easy for your contact center agents to stay on task.
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Evaluate and Improve Agent Skills with Performance Management
Capture and tie together the entire agent experience with Workforce Optimization — increasing agent compliance and performance while simultaneously presenting real-time training and learning opportunities.
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4 Things Call Center Agents Need to Know
Take a look at why it’s important for your agents to know your products, company culture, customers, and when to ask for help in a call center.
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Getting Your Call Center Agents Back to Work Safely and Effectively During COVID-19
COVID-19 affected contact centers worldwide — changing the way they manage their agents and customers. TCN shares tips on how to get call centers back to work efficiently.
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Room 303 – A Call Center Chat Application for Internal Communication
Agents and managers no longer need to worry about switching applications to find answers to a caller’s question. With Room 303, collaboration becomes intuitive and easy.
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Call Centers and Big Data: How to Rise to the Top with Business Intelligence
Do you know how your customers want to interact with you? Find out how you can put your data to work using Business Intelligence.
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Increase KPI’s and Decrease Costs with Reporting and Analytics
Increase your productivity with TCN discover how Business Intelligence (BI) to revive a struggling campaign.
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Business Intelligence for Call Centers
Business Intelligence gives you the information you need to prepare for the future, manage agent performance and support time-sensitive decision-making with custom dashboards and automated reporting.
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