A Guide to Choosing the Right Solutions for Your BPO Contact Center
Although Business Process Outsourcing (BPO) companies often utilize their customers’ existing communication platform, for the 20% that don’t, TCN’s contact center software platform provides all the solutions your BPO business could need.
TCN understands that BPOs need a contact center software platform that offers essential solutions like full cloud-based technology, Workforce Management (WFM) and a no-contract promise. Providing a range of these advanced solutions simplifies decision making so you can easily choose what’s best for your BPO contact center.
Discover how to utilize TCN’s full range of solutions in this complete guide and keep reading to learn exactly how TCN was designed with your BPO in mind.
Cloud-based flexibility
TCN’s cloud-based platform makes running your BPO contact center even easier. Utilizing the cloud makes it possible for your business to expand worldwide. Because of its infrastructure, you can handle calls and communications from any location with an internet connection – perfect for collaboration between offshore and nearshore BPO teams.
Plus, embracing our cloud-based technology as part of your business gives you an immediate competitive advantage in terms of speed and operational efficiency. As the world continues to technologically advance, it’s important to take advantage of this solution to keep your BPO contact center relevant.
No contracts, no matter what
For BPO contact centers, TCN provides the ideal solution for fluctuating demands: transparent, scalable pricing, complete with no contracts and pay-as-you-go pricing. TCN’s no-contract promise means you can scale your business up or down confidently, while our pricing model eliminates monthly minimums and seat licenses for ultimate flexibility.
TCN believes you should only pay for what you use. This principle allows you to fully customize your TCN solutions portfolio, ensuring you always have the right tools without having to waste money on unnecessary costs.
Ultimate flexibility with WFM
TCN’s WFM solution could be your BPO contact center’s most significant asset, starting with the ability to easily and efficiently schedule agents. WFM streamlines and empowers workflow and provides the flexibility and accommodation BPOs need to meet their clients’ varied requirements.
Ultimately, WFM empowers you to do more while providing the support your clients and agents deserve.
Unparalleled customer support
Beyond technology, TCN provides unparalleled customer support – a service that comes standard with your partnership. Dedicated account managers are invested in your success and will continually do their best to improve your experience.
As experts in the contact center software space, TCN understands your business. Choosing the right contact center solutions for your BPO becomes much simpler with the help of TCN’s dedicated customer support team.
Better contact center solutions for your BPO business
TCN is the best contact center software platform for upgrading your BPO. They empower your business to connect with customers 24/7, on any device, from any location, all within a single, cost-effective platform. Whether you’re looking for more flexibility or greater efficiency, TCN’s solutions have you covered.
Implementing a variety of TCN’s contact center software solutions won’t only bring success to your BPO contact center, but it will exceed your clients’ expectations. Trust TCN to deliver the best contact center solutions to your BPO business and learn more about what a partnership with TCN could mean.