Improving Workflows and Increasing Accuracy
EP Financial Solutions (EPFS) turned to TCN to remedy their challenges. See how TCN helped them simplify and improve their workflows.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
Secure Agent Assisted Payments
Secure Agent Assisted payments provide personal interaction, allowing live agents to handle transactions directly with customers, ensuring a high level of service.
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Optimizing Efficiency Through TCN
TCN’s Conversational Analytics optimized efficiency at Lien Enforcement, Inc. Searches in call transcripts instantly exposed problem accounts.
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Episode 3: Changes and Challenges in RCM Today
Welcome to TCN’s CloudCast! In this episode, we are thrilled to have Scott Brownlee, Director of Product Training & Customer Engagement at TCN, join us to discuss the dynamic world of Revenue Cycle Management (RCM) in healthcare, recent challenges in the industry, and strategies to overcome them.
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Episode 2: Celebrating 25 Years of Excellence
Jesse Bird joins our latest CloudCast episode as we celebrate TCN's 25-year anniversary. Reaching the 25-year mark is a testament to the hard work, dedication, and vision of everyone at TCN.
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Transforming Revenue Cycle Management
By combining a state-of-the-art accounts receivable management model with advanced technologies and an experienced team, Meduit takes a compassionate and supportive approach to patient engagement.
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Using Your Digital Channels Effectively
There are countless ways to connect with your customers. How can you make sure you’re doing this effectively? Join us as we discuss strategies like implementing Click2Pay, managing consent and seamlessly handling integrations.
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Episode 1: TCN’s Unique Approach to Billing & IVRs with Tony Ort
On our very first episode of CloudCast, Tony Ort joins us to discuss TCN's unique approach to billing and IVRs.
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TCN Learning Center
Check out TCN's collection of resources and discover how we can help your call center "bridge the gap" in your customer service.Learning Center articles are available throughout Operator. TCN Learning Center elevates training while maximizing operational efficiency.
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