Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
Contextual caller information, recommended responses and potential self-service options that dramatically reduce call handling times. Operator Agent makes it easy for your contact center agents to stay on task.
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Capture and tie together the entire agent experience with Workforce Optimization — increasing agent compliance and performance while simultaneously presenting real-time training and learning opportunities.
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Customer care and service is the foundation that every successful business is built on, and TCN is no exception to this.
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We’ve compiled a guide to help you discover exactly how TCN offers the best call center software platform for healthcare providers.
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After St. Luke’s switched to TCN and was freed from their old provider, which was no longer offering satisfactory customer support, they experienced improvements in all call center operations.
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How to save money and time using process automation with TCN's List Management Services (LMS).
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TCN’s platform gave the client the power and control they needed to bring their customer service to the next level.
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For the second year in a row, TCN has been named as a Product Challenger in the annual ISG Provider Lens™ global report.
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TCN’s 2023 consumer survey results reveal significant changes in customer service across the world over the past 3 years are here to stay.
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TCN Consumer Survey Reveals Nearly Three-Quarters of Consumers Will Abandon a Brand After Just One Bad Customer Service Experience.
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Get a better understanding of the compliance landscape surrounding SMS communications and how to easily register numbers and utilize consent tracking with TCN.
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Take a look at the results of TCN's 2023 national consumer survey to find out what your customers need from you.
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