TCN Launches E911 Solution Powered by RedSky
ST. GEORGE, Utah, February 23, 2026 – TCN, Inc., a leading global provider of cloud-based contact center solutions, today announced the launch of its E911 solution powered by RedSky Technologies, a leading provider of dynamic E911 solutions. This collaboration enables TCN clients to seamlessly meet stringent federal safety regulations, including Kari’s Law and RAY BAUM’S Act.
As the regulatory landscape for emergency services evolves, businesses operating multi-line telephone systems (MLTS) face increasing pressure to provide precise location data to emergency dispatchers. TCN’s integrated E911 solution automates this process. This ensures that if an agent dials 911, their exact location—down to the floor and suite number — transmits instantly to the Public Safety Answering Point (PSAP).
Key benefits of the partnership include:
- Automated Compliance: Effortlessly adhere to Kari’s Law, which requires direct-dial 911 access without prefixes, and RAY BAUM’S Act, which mandates “dispatchable location” data.
- Dynamic Location Tracking: Real-time updates for remote and hybrid agents, ensuring safety regardless of where the workstation is located.
- Real-Time Notifications: Instantly alerts on-site security or administrative personnel when an emergency call is placed, improving internal response times.
- Simplified Infrastructure: A direct cloud-to-cloud E911 integration that removes the need for complex on-premise hardware.
“Safety should never be a secondary thought in the contact center,” said McKay Bird, Chief Marketing Officer at TCN. “By adding E911 services to our core platform, we are removing the technical hurdles of compliance. Our clients can focus on delivering exceptional customer experiences, knowing that their workforce is protected by the most advanced emergency routing technology available.”
The E911 service is available immediately for TCN customers across North America, providing a turnkey solution for organizations looking to bolster their corporate responsibility and stay ahead of FCC requirements. To learn more about E911 compliance, visit www.tcn.com.