TCN Appoints New UK Account Manager With More Than 30 Years Industry Experience

London/Midlands UK, Bucharest, Romania and St. George, Utah, USA – March 17, 2026 – TCN, a leading provider of cloud contact centre technology, has announced the appointment of Andy Brooks to the UK team as Account Manager and Sales Development Representative (SDR). 

Andy, from Redditch, West Midlands, brings over 32 years of experience to the UK team and will be working to bring on more labels and ensure existing clients can maximise the full benefits of TCN’s award-winning platform.

Andy moved into the collections straight from school as a summer job, discovered he loved it, and never left. Within six months, he was promoted to team leader, and 18 months later, became Collection Manager then Head of Collections.

After 17 years of working, he decided it was time for a change and applied to be Head of Collections at Opus Energy, where he worked for the next three-and-a-half years.

He then successfully applied to become Head of UK Collections at BNP Paribas Financial Services, the fourth-largest bank in the world. His role saw him recovering various debts, for credit cards, store cards and personal loans. During his time at BMP he spent a day a month as a call handler, talking to debtors and clients and established a vulnerability department.

“Then I decided to go it alone and set up as an independent debt collection consultant,” said Andy, who gained some big-name clients, including Thames Water.

Following COVID, he returned to an employed role with another CCaaS (Contact Centre as a Service) company as Account & Sales Manager before deciding to move back into credit and collections.

Andy then started as an Account Manager for High Court recovery at Marston Holdings before moving back into debt collection and technology.

“I was already familiar with the TCN platform, which is highly rated in the industry. I think the next 12-18 months are a really exciting growth time for TCN in the UK. TCN.Inc was launched in 1999 and is one of the top contact centre providers in the US. In the UK, we have had a bit more work to do, but have seen more than a 300% increase in revenue over the past two years. 

“I am excited to be a part of the journey as TCN continues to grow at a massive pace. It’s a really exciting time to bring a US dialler into the UK market, where more than 70% of our business currently sits in credit and collections.

“I’m really impressed with TCN’s Flow Strategy, which is very responsive for credit and collections, but it also works for many other industry call centres, such as finance. TCN has already done the difficult job of creating a platform that works seamlessly for the credit and collections space, meaning it will work well across any vertical.”

Kerry Sherman, Vice President, EMEA, said: I’m delighted to welcome our new Account Manager and Sales Development Representative to the UK team. 

“Andy will be working closely with our existing clients while also forging new business connections across the region. His primary focus will be ensuring client satisfaction and helping our valued customer base maximise the full benefits of the TCN platform. We’re excited to have him on board and look forward to the coming year and beyond as we continue to strengthen our presence in the UK.”