TCN + Zendesk
Transform your organization’s efficiency and performance
Meaningful conversations with your customers take time and money, but an agent with the right tools can make all the difference. That’s why Zendesk’s integration with TCN is essential. Not only does it get your contact center into shape by boosting productivity and profitability, but it also empowers your agents to be prepared for every customer interaction – all on one seamless interface.
Request a DemoOne step closer to happy customers and productive agents
Connecting with customers within Zendesk is simple, and you can do it while keeping your agents productive and your customers content.
Increased visibility
Gain access to CRM data in real time.
Easy integration
Experience a simple setup where you can quickly deploy and manage your integration.
Unified automation
Streamline operations by automating repetitive tasks within a single interface.
The power of integration
Thanks to TCN’s cloud-based platform, agents can access Zendesk within the same interface as they access Operator. This empowers contact centers to overcome the challenges that come with inefficient and disjointed systems that don’t have a seamless call queue. Plus, because there’s no need for multiple applications, you can enjoy easy switchover and effortlessly make changes that help your organization meet its potential.
Results you can see
Because this integration is designed to optimize your operations from the ground up, implementing Zendesk into your contact center will be a game-changer for your business. Not only will it deliver benefits like call routing to improve high agent workload, increased agent productivity and boosted customer satisfaction, but it will also drive significant improvements to your return on investment (ROI).
Features you get with TCN + Zendesk
Automatic contact syncing
Caller information is presented in the interface instantly, freeing your agents to focus on addressing customer concerns.
Call-screen pop-ups
On-screen notifications will pop up with caller information, helping your agents know your customers and resolve their issues more efficiently.
Call logging
Calls are automatically logged when they are matched to a contact, eliminating repetitive tasks.
Resolve problems faster
Data and reporting tools, like Call Recording Storage, help keep your contact center in order by storing your data (from inbound, outbound, manual and predictive calls) and ensuring it’s recorded, safe and accessible. Utilizing this data provides you with the insights you need to address issues quickly and effectively. Furthermore, by maximizing your data, you can train agents, ensure compliance and resolve issues. Ultimately, these tools help you refine your processes, improve future interactions and ultimately boost overall quality assurance.
See what our partners have to say
“We have been working with TCN for several years and are amazed by their flexibility and willingness to work with us to provide a best-in-class solution for all of our communication needs.”
CreditSoft Solutions