Number Sentinel
Advanced phone number management
Successfully contacting your consumers is essential to your business, which is why it’s important to ensure that your legitimate calls reach them. Protect your phone numbers from being misidentified, mislabeled and blocked with TCN’s Number Sentinel registration and monitoring solution.
Request a DemoWhy use phone number management?
TCN provides your business with a one-stop shop for advanced phone number management software. With Number Sentinel, you’ll get comprehensive number management tools that span the top carriers and analytics engines — all in one combined view of call labeling across the ecosystem.
Improve delivery
Ensure your phone calls are delivered by telling people it’s you calling.
Easy to use
TCN’s capabilities streamline certifying and registering your phone numbers.
Save money
Utilizing the available tools results in a reduced number of DIDs needed.
Using advanced number management to increase connect rates
With TCN’s Number Sentinel phone number management solution, you can ensure you have the best clean branded number for every call. The different capabilities in this unified product take the heavy lifting off your shoulders and accelerate connection rate improvements to deliver rapid results.
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Analyze
Identify and reach your ideal customer with optimized number inventory to meet each portfolio’s demand.
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Obtain
Get the best numbers from area codes that are relevant to your intended contact.
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Brand
Ensure Caller ID Name (CNAM) branding for your phone numbers in carrier databases.
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Protect
Your phone numbers are automatically protected from being improperly labeled as spam or fraud, ensuring that your calls get through to your customers
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Map
Utilizing carrier-level mapping with the help of a patented clean number assignment process results in more successful connects.
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Manage
A set of mobile phones from each carrier is monitored to quickly identify and notify you if any numbers are suddenly mislabeled.
Connect with more customers with fewer numbers
With Number Sentinel registering your phone numbers, not only will the accuracy of your call presentation improve, but carrier-level default call blocking will also be prevented. With TCN, Number Sentinel monitors and reviews tags as they arise, and should number remediation be required, it happens quickly and easily! Utilizing these features results in fewer numbers being needed for your contact center – saving you money.
Connections you can trust
Having your outbound calls labeled with your accurate caller ID name lets your customers know it’s actually you calling, which results in more answered calls. With the properly mapped DIDs that Number Sentinel enables, you’ll boost your reputation even further, resulting in a maximized communication strategy. Ultimately, when you choose TCN, you will rest assured that you can certify trust and protect your numbers with top-notch call identity verification.
Ensure compliance with outbound number protection
STIR/SHAKEN
The framework introduced by the Federal Communications Commission (FCC) serves as a standard to prevent fraudulent and unwanted calls while assigning a certificate of authenticity to each call.
What can STIR/SHAKEN do?
- Help identify harmful robocalls
- Validate that the number is real, in use, and not stolen
- Authenticate the out-pulsed number
Ensuring you’re a trusted calling party
By proactively identifying your organization as a trusted calling party, you can ensure you’ve taken the right steps to comply with STIR/SHAKEN authentication requirements.
Lost on STIR/SHAKEN? Take a look at our guide.
No need to fly blind with the help of robust portal reporting
Number Sentinel phone management software ensures you can have ongoing visibility of your numbers through the management platform. This means you will not only get insight into how your numbers are being labeled, but also have the ability to mitigate those labels and adjust your dialing practices as necessary. Additionally, the Number Sentinel tool maps your number – so if the customer is more likely to answer a local number or a toll-free number, that number will be used for the outbound calls, ensuring you reach as many customers as possible.
What our clients are saying
“Prior to advanced number management, we were using large generic outbound number pools. Now, [Number Sentinel] has allowed us to obtain custom numbers based on the portfolios, along with branding them, while keeping spam labeling low. The result was an immediate 25% lift in connect rates. By adding the Map & Manage feature to ensure every call originated from a clean number, we further improved overall performance percentage to over 30% and it strengthened our position as the top-ranked vendor for the creditor.”
Collection Experts Inc.
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