With ever-changing technology, comes ever-changing rules and regulations. This has especially been the case since the TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence) was signed in December 2019. As a result, call centers are under the microscope now more than ever. The TRACED Act: Looking Back at the Last Six Months The TRACED […]

For client questions regarding STIR/SHAKEN, we recommend the following talking points, which are the highlights from the blog post that begins on the next page. What is STIR/SHAKEN? To help combat illegal calls from scammers, fraudsters, and other bad actors, industry standards groups developed STIR/SHAKEN to authenticate callers. How does STIR/SHAKEN work? STIR/SHAKEN relies on […]

All the talk about STIR/SHAKEN (“Secure Telephony Identity Revisited”/“Secure Handling of Asserted information using toKENs”) has many companies wondering how it may impact their operations. Rest assured, TCN is taking active measures to prepare for STIR/SHAKEN’s implementation and minimize the burden on our clients. Importantly, our clients will not need to do anything to take […]

Call centers everywhere are on high alert after President Trump signed The TRACED Act into law at the end of 2019. TRACED gives telecom companies the authority to provide cellular customers with a spoofed number alert, a de facto call block action through STIR/SHAKEN technology. Also, Google recently announced all of its Pixel phones will […]

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

Outbound calling is all about maximizing the number of connections made by agents with customers. But it’s not always a smooth process. There are regulations that must be obeyed and it’s easy to fall on the wrong side of the law. The document every call center manager needs to read is the Telephone Consumer Protection […]

Guest Blog by Molly Weis  Apple iOS 13 Call Silencing Feature Apple released iOS 13 on Thursday, September 19, which came out one day before the launch of the iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max. Details on new iOS 13 features have been published since earlier this summer, including many improvements to make iPhone fasters, […]

WHAT: The Federal Communications Commission’s (FCC) June 2019 declaratory ruling affirmed a carrier’s ability to block robocalls by default. As carriers move forward with implementation, the effects of improper call labeling may negatively impact organizations relying on voice communications to engage with their consumers. TCN, Inc., a leading provider of cloud contact center technology for […]

The Story of Call Labeling Technologies: Deconstructed Guest Blog by Molly Weis  Robocall identification solutions designed to block and label the truly illegal and fraudulent calls started appearing in early 2017 in reaction to the increase in phone fraud taking place via the voice channel. This is the point in time when many legal calling […]

St. George, Utah & Arlington, Va. – July 16, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced a new partnership with Numeracle™, the pioneer of robocall blocking, labeling visibility and control in the calling ecosystem. Through this partnership, TCN customers […]