Exceeding Your Expectations
At TCN we regularly undergo independent verification of our security, privacy, and compliance controls, so we can help you meet your regulatory and call center operational objectives.
TCN’s cloud contact center platform, secured.
TCN cloud-based call center and contact center solutions have achieved Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certification and US Federal Health Insurance Portability and Accountability (HIPAA) compliance.
Secure solutions for any industry
We do our part to help you protect your data by offering a comprehensive network security and threat detection and response capabilities to protect against current and future threats. So, whether you’re a hospital taking inbound calls or a service contact center talking to a customer about their account, you can rest assured your and your customer’s data is safe.
Our secure network with a global reach
As a true cloud provider, TCN’s architecture ensures maximum uptime to minimize potential disruptions to your business. We’ve partnered with Google Cloud who is committed to cloud security and has achieved numerous compliance standards, providing the infrastructure for our secure cloud call center platform and data centers.
- SSAE 16 Global Data Centers.
- True Disaster Recovery – Our systems are monitored and tested hourly throughout the day to ensure even greater dependability.
- Redundant Tier-1 Telco and Internet Providers – Redundancy translates to reliability. We have backups of our backups.
TCN’s client-centered solutions are continually evolving and being refined. Our product releases and enhancements are conducted regularly, ensuring that you have the best features as soon as they are available.
Rigorous development and testing and controlled live testing go into each feature we develop and is part of a continuous improvement of our platform. We also know that uptime is critical to your business continuity, that’s why careful measures are taken to complete upgrades during scheduled downtimes.
To learn more about our compliance and cloud security please contact us.