McClatchy: Cost, Speed and Quality
A leading media company needed a fix for its underperforming software. TCN's solutions helped them reach millions of readers quickly.
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TCN’s Resources: Your Go-To for All Things Contact Center
Welcome to the TCN Resource Center. Explore articles, guides, case studies and more that help you keep up on latest developments and ahead of the competition. Use the filter options below to easily find what you are looking for.
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Resources
On COVID and WFH Transitions With COO Darrin Bird
TCN’s Darrin Bird lays out the challenges TCN clients have faced due to COVID. Despite the WFH model shifting regularly, industry call centers have adapted and have had a positive impact.
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Getting Your Call Center Agents Back to Work Safely and Effectively During COVID-19
COVID-19 affected contact centers worldwide — changing the way they manage their agents and customers. TCN shares tips on how to get call centers back to work efficiently.
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Improving Service in the Healthcare Industry
A large hospital network reached out to TCN for help reducing call wait times, and servicing more inbound calls. Check out this video to see what happened.
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TCPA Pro Tips & Best Practices
Watch our 4 Pro Tips & Best Practices to help keep your organization compliant.
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Personalized & Efficient Communication; Resources for the Hospitality Industry
TCN has helped casinos and hotels cut the cost to send updates by 80%. Download the product sheet to learn how TCN's custom solutions can help you.
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Room 303 – A Call Center Chat Application for Internal Communication
Agents and managers no longer need to worry about switching applications to find answers to a caller’s question. With Room 303, collaboration becomes intuitive and easy.
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Sharing the Weight in a Heavy Situation
Download the case study to see how TCN was able to help this organization through their difficult situation.
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Help When You Need it Most
A national utility company used TCN software to help families on the East Coast stay up-to-date as devastating storms caused blackouts and freezing temperatures.
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