Understanding the Debt Collection Rule’s Provisions for Texting and Emailing
Webinar Replay
The Consumer Financial Protection Bureau has issued clarifications and boundaries for communicating with debtors through text and email. With these rules, it is important for collectors to understand the ‘ins and outs’ of consent and what to do when it is revoked. Communicating via text or email has become so common among consumers that the ability to contact through these channels opens up opportunities for collections.
In this webinar, you will learn about:
- When an email or text can or can’t be sent
- How to approach consent with email and text
- Clarifications on reasonable and simple opt-out