Cutting Costs and Boosting Customer Service
TCN helped The Advocate improve customer service, cut costs and boost efficiency with IVR, queued callback and conversational analytics.
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Case Studies
Improving Workflows and Increasing Accuracy
EP Financial Solutions (EPFS) turned to TCN to remedy their challenges. See how TCN helped them simplify and improve their workflows.
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Optimizing Efficiency Through TCN
TCN’s Conversational Analytics optimized efficiency at Lien Enforcement, Inc. Searches in call transcripts instantly exposed problem accounts.
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Transforming Revenue Cycle Management
Combining advanced technology and expertise, Meduit delivers compassionate, patient engagement through its accounts receivable management model.
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Boosting Revenue, Efficiency and Patient Satisfaction
After their old provider's support became unsatisfactory, St. Luke's switched to TCN and saw improvements across all call center operations.
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Serving Patients with Less Downtime Through TCN
TCN’s platform gave the client the power and control they needed to bring their customer service to the next level.
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McClatchy: Cost, Speed and Quality
A leading media company needed a fix for its underperforming software. TCN's solutions helped them reach millions of readers quickly.
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Improving Service in the Healthcare Industry
A large hospital network reached out to TCN for help reducing call wait times, and servicing more inbound calls. Check out this video to see what happened.
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Sharing the Weight in a Heavy Situation
Download the case study to see how TCN was able to help this organization through their difficult situation.
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Help When You Need it Most
A national utility company used TCN software to help families on the East Coast stay up-to-date as devastating storms caused blackouts and freezing temperatures.
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Increase KPI’s and Decrease Costs with Reporting and Analytics
Increase your productivity with TCN discover how Business Intelligence (BI) to revive a struggling campaign.
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Head-to-head Champion Challenge
See how a current customer utilizes TCN's call center software to triple profits and collections.
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First Collection Services
Learn how after switching to TCN, an advanced and cost-effective cloud-based contact center suite improved overall collection efforts.
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Lee Enterprises Customer Experience, Revenue Growth, and Insight
Discover how Lee Enterprises increased its revenue & insights and improved active engagement in a subscription-based industry.
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Increase Overall Collections with TCN
Learn how a large third-party collection agency used to TCN in increase collections, agent efficiency while decreasing overall costs.
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