Cloud Security & Compliance

TCN has partnered with Google Cloud (GCP) to deliver its award-winning cloud-based platform through seven data centers located around the world. TCN’s Operator is fully containerized and encrypted. Google protects all information, identities, applications and devices using the same built-in protections and global network that they use themselves. 
Learn more about Google Trust

Yes, TCN has a SOC 2 report attesting to our commitment to meeting rigorous Trust Services Criteria (TSC) established by the American Institute of Certified Public Accountants (AICPA). TCN’s SOC 2 report is available under a non-disclosure agreement. To request a copy of TCN’s SOC 2 audit report, please contact your account manager, email us at service@tcn.com or call 866-745-1900.

Yes. TCN is audited annually by a third-party Qualified Security Assessor (QSA). TCN protects and maintains cardholder data through encryption, truncation, and masking; and is always encrypted on transmission.

Yes. International Organization for Standardization (ISO) 27001 is an international standard for managing information security. To request a copy of TCN’s ISO 27001 certificate, please contact your account manager, email us at service@tcn.com or call 866-745-1900.

Yes. TCN performs an annual third-party Health Insurance Portability & Accountability Act (HIPAA) compliance assessment. HIPAA is a series of regulatory standards that outline the lawful use and disclosure of protected health information (PHI). HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR).

Yes, TCN is currently GDPR compliant and follows strict data residency standards. All data that pertains to the EU or UK stays in the designated region. Contacts and call recordings are easily deleted, access to call recordings is limited, data can be removed from integrations and more – our top priority is to provide secure, reliable and compliant services.

OFCOM stands for Office of Communications. OFCOM regulations have been around for a long time and have undergone numerous iterations and changes. The most relevant rules and regulations that TCN Operator handles include drop rate target, the fifteen-second minimum ring time, hang-up messages, maximum attempts to a user and more.

By default, all data is encrypted at rest and in transit. Additionally, call recording data is encrypted at the file level.

Yes. Within TCN’s Operator admin portal, you can set permissions or restrictions based on users, locations, and even IP addresses. This extra layer of security makes sure your account is secure and only accessible to individuals and locations you choose.

Yes. TCN’s Call Recording Storage ensures that every call is recorded, safe, and accessible for future use. For more information on data backups and storage, please contact your account manager, email us at service@tcn.com or call 866-745-1900.

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TCN’s commitment to security and compliance is its priority and is an integral part of our compliance and certification auditing. TCN performs regular vulnerability tests through internal and third-party auditors as part of our regular security and compliance activities. In addition, all TCN staff undergo yearly compliance and security awareness training.