TCN’s Exceptional Contact Center Payment Solutions
Your customers want to choose how and when they pay and TCN’s payment solutions make that possible. In fact, whether they prefer automated self-service or getting help from an agent, TCN provides the most convenient experience on any channel. What’s even better is that TCN modernizes payment collection across multiple channels while ensuring Payment Card Industry (PCI) compliance, so you can feel secure and confident in your payments.
The payment problem in the contact center
A lot can go wrong when trying to make contact center payments – including security risks, high agent costs, poor customer experience and compliance headaches. Thankfully, TCN’s payment solutions are secure and empower customers and agents to complete transactions on any channel flexibly, allowing customers to feel comfortable. Plus, to drive better cash flow and compliance, TCN’s platform integrates three key payment channels – Interactive Voice Response (IVR), web portals and agent assist.
Empowering self-service
Automated payment IVR is the 24/7 option! It allows customers to pay securely over the phone using their keypad at any time. One of the key benefits is that it eliminates the need for a live agent, which drastically reduces operational costs and frees up agents for complex calls. To ensure customers feel safe and secure, TCN’s IVR verifies their identity as the customer enters data.
The other self-service option that TCN offers is Click2Pay portals. The process works as follows: customers receive a secure link via SMS, email or chat, allowing them to complete payments directly on any web browser or device. This helps maximize success rates by enabling customers to pay on their preferred channel with just a few clicks. The best part is that these tools seamlessly integrate with TCN’s chat solution for support during the payment process.
Secure agent-assisted payments
Agent-assisted payments allow agents to guide customers through the payment process while maintaining security. They can view the customer’s progress in real time without seeing sensitive payment data (like card numbers), ensuring compliance. For the customer, this provides a consistent, high-level support experience for those who need help or prefer to speak to a person.
The advantage of compliance and optimization
The advantage of using TCN’s platform means you never have to worry about compliance because we ensure powerful PCI compliance across the entire contact center platform, simplifying the audit process and reducing risk. On top of that, the use of TCN’s Business Intelligence tool allows for a real-time understanding of payment performance, like how fast people are paying and which channels are most effective.
Collect smarter, not harder
TCN moves the contact center beyond traditional, risky payment methods to a secure, customer-centric and automated approach. TCN’s communication solutions will increase the number of connections your agents make, making contacting faster and easier than ever before.
If you’re interested in taking advantage of TCN’s payment solution, request a demo and see how TCN can boost cash flow and achieve 24/7 payment collection.