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Speech Analytics

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Take a look at how contact centers can increase profit margins with TCN.

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Historically, engagement analytics have been expensive and resource-intensive, but TCN Speech Analytics makes it accessible by offering rich search and discovery tools. Also included are full-text transcriptions and PCI redaction of 100% of your calls via an affordable and risk-free monthly subscription.

With the insights TCN Speech Analytics reveals in your customer conversations, you can finally answer questions such as “Are my customers happy?”, “Does my call center have compliance risk?”, “How are my agents performing?” or “Are calls being handled efficiently?”

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Speech Analytics for your call center helps you enjoy increased efficiency and improved agent performance.  TCN takes a load off your back with its 24/7 professional support and the ability to reduce compliance risk.

Request a demo to see how TCN empowers call centers with the right tools and helps organizations plan for the days ahead.