What’s New in Operator: Q3 2026

Each quarter, we review our release notes and compile the following highlights. Development is progressing quickly, and two standout features this quarter are TCN’s AI Smart Node and SmartAMD contact center solutions.

The first highlight is our newly expanded AI Smart Node, which now fully supports voice interactions. Complete with premium, accent-capable voices, you can now determine customer intent, complete KYC (Know Your Customer) verifications and dip into Journey Collections or CRM data entirely over the phone.

Additionally, we are introducing TCN’s answering machine detection (AMD) solution, SmartAMD. As mobile carriers change how calls are answered, SmartAMD ensures your campaigns stay ahead of the curve by successfully identifying and navigating modern mobile screening features, including Apple Live Voicemail and Android Call Screening.

Dive into the full release notes below to see what else is new across the platform!

Compliance & Data Management

• Enhanced NLC rule builder: Creating compliance rules is now faster and easier with Natural Language Compliance (NLC), featuring a larger interface and clickable autocomplete suggestions.
• Bulk user creation via LMS: A new List Management Services (LMS) exchange integrates with Organization settings, allowing you to create user accounts in bulk.
• New integration elements: Easily push and pull data from third-party integrations using new LMS exchanges and enrichments, ensuring your campaign lists are always up to date.
• WFO data entrypoint: You can now import call recordings and transcripts directly into your LMS data pipelines for processing and exporting.

Integrated Infrastructure

• SmartAMD for mobile call screening: SmartAMD now successfully identifies and navigates modern mobile screening features, including Apple Live Voicemail and Android Call Screen.

Integration & Automation

• Advanced synapse logic: You can now group multiple conditions using “AND” and “OR” operators, allowing you to build more complex and highly targeted automation rules.

Intelligence, Reporting & Analytics

• BI parameter updates: Parameters are now supported for instant data sources and have been relocated to the data source level for improved configuration.
• Number activity search: A new dedicated search feature in BI enables you to look up specific customer phone numbers, view call logs and export the related data.
• Upgraded expression builder: We’ve overhauled the BI expression builder with an updated syntax, laying the groundwork for upcoming AI-assisted report building capabilities.
• Word Cloud visualizations: You can now select “Word Cloud” as a chart type in your output configurations to easily visualize text data trends.

Omnichannel Communications

• Schedule task Flow node: A new node allows Flows to automatically create tasks within OmniBoss campaigns, such as triggering a text message or email to a customer during an automated voice call.
• AI Smart Node for voice: The AI Smart Node now supports voice interactions featuring premium, accent-capable voices. Utilize predefined scenarios to determine customer intent, complete KYC (Know Your Customer) verification and review Journey Collection/ CRM data for portal link creation.
• Math operations for data transformation: The Data Transformation node within Flows now fully supports mathematical operations, allowing for more advanced data manipulation.

• Operator agent dashboard: A new, native agent dashboard in Operator provides real-time visibility into agent statuses and activities.
• Increased Text & Email Pacing: We have optimized the messaging engine to significantly increase the outbound pacing and throughput for texting and email campaigns.
• Mail merge attachments: OmniBoss campaigns now support the dynamic generation and attachment of mail-merged DOCX and PDF files.
• Email parser Flow node: A new Email Parser node extracts vital information from inbound email threads using AI and keyword matching, making the data instantly available for intelligent flow branching.

Workforce Engagement

• Streamlined WFM onboarding: Activating new employees and assigning them to groups is now faster, reducing the time it takes to get them onto the schedule.
• WFM bulk classifier: Managers can now filter, sort, and manage schedule classifications more efficiently, streamlining bulk workflows.
• WFO bulk phone number pasting: The Receiving Phone Numbers field now supports bulk pasting, making it much faster to filter or select large lists of numbers.
• WFO phrase filter enhancements: The Phrases filter has been upgraded to support “ANY” and “ALL” logic for more precise transcript searches.
• Improved Smart Evaluations: The AI models powering Smart Evaluations have been upgraded to provide more accurate and reliable automated scoring.
• WFO manual redaction: Users now have the ability to manually redact sensitive information by selecting text directly within the transcript or highlighting segments on the audio waveform.