Our Call Centre Software Solutions
Meet TCN, a contact centre software software platform with infinite possibilities built with your business in mind. Explore the many benefits and tools TCN offers, all designed to help your agents and call centre succeed.
Request a DemoCloud contact centre software
TCN has the technology, industry expertise and call centre experience to help your organisation succeed. Whether you use TCN for inbound, outbound or a blended omnichannel solution, you can rest assured you’ll have the support and tools you need — regardless of application or business.
With over 20 years of experience in the contact centre industry, TCN has a proven track record of being a dedicated cloud call centre software provider. TCN has been regularly selected for awards in outstanding customer service, product design and market position.
Ultimately, from call centre agents to call centre managers — and everyone in between — TCN delivers exceptional customer experiences.
Why choose TCN’s contact centre software
-
Cloud-based solutions
Flexibility and ease of use are hallmark features of TCN’s contact centre software solutions. They allow you to streamline operations and increase agent productivity.
-
24/7 support
Ongoing training, support and implementation are included with every installation. TCN’s award-winning service is here to support your call centre, no matter the project.
-
Ready for any business application
Designed for any application, TCN’s call centre software delivers seamless customer experiences that are reliable, informed and personalised.
TCN Operator: An extensive contact centre software platform
We’ve completely reimagined the modern call centre and customer experience with the introduction of Operator, a call centre software platform that combines all the channels into one easy-to-use interface that allows agents and managers to manage customer expectations quickly.
Plus, automated self-service options allow agents to focus on inbound communications, while omnichannel routing analyses each interaction and pairs it with the most appropriate agent.
Operator’s features include:
- Omnichannel Communications
- Compliance and Data Management
- Intelligence, Reporting and Analytics
- Workforce Engagement
- Integration and Automation
- Integrated Infrastructure
Omnichannel call centre solutions
Open communication with omnichannel
Call centres can’t expect to connect with consumers when they don’t keep up with basic communication trends.
Get connected on any channel
Each customer has their own preferences when it comes to communication. Take advantage of every channel, including email, texting and chat.
Automation means less work for you
Simplify your workload and improve your user experience by automating processes with IVR and automatic notifications.
See more with automatic surveys
Get the most accurate and relevant data on your users’ experiences with automatic surveys at the end of calls.
View OmnichannelCall centre compliance tools
End your compliance concerns
Call centres can avoid regulation penalties by implementing a complete compliance suite of tools with solutions customised for each industry.
No need for fancy words
Keep your contact centre safe with automated rules and processes built using simple phrases.
Get the information you need with advanced analytics
See every detail and still get the 1,000 ft view of your organisation with analytics that flag each risk according to your set guidelines.
List management takes the pressure off
Reduce your regulatory risk and stress by checking that your data lists are in line with industry regulations through TCN’s List Management Services (LMS).
View ComplianceSee what TCN’s solutions can do for your call centre!
Call centre software built for your industry
Having a software provider that understands your industry and business if invaluable and your contact centre deserves solutions that are specifically tailored to meet your needs. Take a look at the different verticals TCN’s call centre solutions value and accommodate.
-
Accounts receivable / collections
Reach more debtors with the best cloud call centre software in the industry. Increase revenue and recovery rates with an intelligent, predictive dialer and robust compliance solutions.
Learn More > -
Business Process Outsourcing (BPO)
Scale agents up or down in real time based on changing client requirements. Call centre software solutions are built from the ground up to work with leading CRMs like Salesforce, Zendesk and ServiceNow.
Learn More > -
Customer service
The key to positive customer experiences starts with TCN. Our innovative call centre software platform provides all the tools you need to deliver exceptional customer service, from omnichannel and self-service communication options to Business Intelligence.
Learn More > -
Digital media
Find renewed value in retaining subscribers with TCN’s call centre software. Boost productivity while lowering costs with automated and customisable IVR, payment reminders and other self-service options.
Learn More > -
Financial services
Maintaining compliance shouldn’t come at the expense of customer satisfaction or operational efficiency. Let TCN handle the complexities of compliance, omnichannel communications and customer service so you can focus on what matters most: growing your business.
Learn More > -
Government
Modernise your government call centre and deliver positive experiences with TCN. Our AI-powered solutions improve citizen communication, automate workflows and ensure compliance — leading to a more efficient and effective government sector.
Learn More > -
Healthcare
Communicate appointment reminders, payments, and other critical patient information across all channels. IVR routing and payment via texting or email automate easy tasks, freeing up agents for more pressing inbound calls.
Learn More > -
Utilites
TCN’s solutions are specially designed to overcome the challenges within the utility industry. Our software solutions keep your business compliant while increasing efficiency in day-to-day communications and in the event of an emergency.
Learn More > -
Small / medium business
No need to reinvest or redevelop your company’s existing internal framework; TCN’s call centre software can integrate with any application. No hardware, software or staffing overhaul — all you need is a computer and an internet connection.
Call centre software Frequently Asked Questions
Call centre software is the digital solution that allows call centres to connect with clients at scale. The most basic of software solutions simply allow calls to be made or received. More advanced call centre software introduces additional solutions such as Business Intelligence, compliance suites and omnichannel communication.
Investing in call centre software can be intimidating from the start and might seem unnecessary, but with consumers demanding more every day and industry regulations changing, it is more necessary than ever to have a comprehensive contact centre software platform. These software solutions take your call centre to the next level by improving your customer experience, efficiency and overall productivity. This upgrade is imperative to remain relevant within the call centre industry as consumer demands rise and competition continues to innovate.
TCN’s contact centre software platform is designed to be intuitive and highly adaptable for any user with any CRM. For questions about specific CRM’s, you can contact TCN’s technical team. Every installation comes standard with a specialised service agent to help quickly and easily integrate your systems. Plus, after your setup is complete, you have access to 24/7 customer support to ensure your call centre continues running smoothly and efficiently, no matter what gets thrown at you.
Some software providers give you the product with little to no instruction or assistance. However, TCN has a 24/7 support team ready to walk you through each step of the installation process and ensure you are comfortable with the software. There is no hardware to install and no maintenance fees. It is as easy as downloading and a completing a quick tutorial to complete your initial setup.
The nature of TCN’s contact centre software platform is flexibility, adaptability and reliability. In short, our software grows with your company. Whether you have a team of 5 or 500, TCN’s software can handle it and allow you to make changes on the fly. See how this business used TCN’s solutions to adapt to an influx of calls while maintaining a high level of service.
TCN has a no-contract, pay-per-use model. Unlike with other providers, you will never pay for features you do not use or want with TCN. There are no packages that force you to pay for things you don’t need, and you will only pay for the solutions you use. With each call, feature and agent you add or take away, the price will adjust to ensure you only pay for what you need. This flexibility helps ensure your business can adapt to industry and seasonal needs, such as the holiday rush or your sudden need for an Interactive Voice Response (IVR) system.
6 reasons call centre execs prefer the Cloud
Learn why the industry’s most forward-thinking contact centres are moving to cloud-based software solutions.
Get eBook
English 
English (UK)