Integrated Infrastructure
Focus on what matters most in your contact centre while TCN streamlines your data and security
TCN’s Operator platform enables core functionality across products to help improve your contact centre’s operations. Equip your contact centre with tools that help your agents be more efficient through automation, AI and streamlined dashboards.
Request a DemoYour streamlined experience starts here
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Agent Assist
From helping agents meet target metrics to prompting agents during calls, this intuitive agent interface streamlines agent’s roles to help them succeed before, during and after calls.
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List Management Services
Keep your contact centre operations consolidated by streamlining and organising your data sets and lists all in one place.
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Natural Language Compliance
With compliance at the foundation of your contact centre, enjoy a user-friendly tool that allows you to build compliance rules naturally.
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Ongoing training & support
Always have access to the help you need, when you need it, so you can keep your call center running smoothly.
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Room 303
Communication and coordination are made easy with an internal chat application that also helps improve contact center efficiency.
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Visually impaired agent solutions
Offer accessible employment opportunities to visually impaired agents with features like JAWS integration, shortcut key capabilities and work-from-anywhere technology.
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Work from home solutions
Maintain productivity no matter where agents are working with solutions that allow you to coach agents remotely and leverage real-time data to create impactful training.
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See why TCN was named an industry Product Challenger
Your contact centre, more secure
Keep your contact centre’s data where it belongs. With an integrated infrastructure, privacy and security are bolstered by centralising data management, ensuring consistent application of security measures and enabling streamlined compliance across communication channels. Congratulations, your contact centre just got more secure!
One platform – anytime, anywhere
Say goodbye to the hassle of juggling multiple systems. TCN’s integrated platform enhances operational efficiency by consolidating all communication data into one user-friendly interface. This streamlines agent workflows, resulting in faster response times, reduced call handling durations and ultimately, happier customers. Plus, gain valuable insights with comprehensive reporting and analytics, empowering you to make informed decisions and optimise your contact centre’s performance. Moreover, integrations with popular Customer Relationship Management (CRM) systems ensure a smooth exchange of customer data, improving overall contact centre performance.
Don’t just take our word for it
“User-friendly and quick to deploy. A host of tools makes reaching our customers a snap. TCN’s taken the hassle out of monitoring and reporting and given us the tools we need to get more value from our agents and managers.”
First Collection Services
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