Contact centre solutions made especially for your industry
Regardless of industry, TCN’s contact centre platform delivers seamless customer experiences. Armed with award-winning software, your organisation will be more reliable, secure, and ready for any communication channel your customers need.
Take a look at the specific features TCN has to offer for your organisation’s industry.
Request a DemoYour specialised experience
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Accounts Receivable/Collections
Increase collection rates and efficiency with TCN’s award-winning features such as Manually Approved Calling and Predictive Dialer. Manage compliance rules with TCN’s Natural Language Compliance — an easy way to help with TCPA and overall risk.
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Business Process Outsourcing (BPO)
With TCN’s contact centre software, you can scale agents up or down in real time based on changing needs — all while maintaining overall costs. Built from the ground up, TCN works seamlessly with leading CRMs for an integrated customer experience.
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Customer Service
Elevating customer experiences is simple with TCN’s user-friendly solutions. Reduce costs, improve efficiency and boost customer satisfaction with tools like queued callback, Interactive Voice Response (IVR) and Reporting and Analytics.
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Digital Media
Find ways to increase value and retain subscribers with TCN’s state-of-the-art IVR software. Automate notifications to schedule and implement reminders such as billing, late delivery notices, and expiring accounts while still reducing costs.
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Financial Services
Experience seamless omnichannel communication, enhanced customer satisfaction and optimised collections. TCN’s innovative and cost-effective tools empower your financial services contact centre to thrive in today’s evolving compliance landscape.
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Government
Modernise your government contact centre and deliver positive experiences with TCN. Our AI-powered solutions improve citizen communication, automate workflows and ensure compliance — leading to a more efficient and effective government sector.
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Healthcare
Proactively engage with patients and members by allowing them to connect with you from anywhere using voice, SMS, or email. Encourage self-service through simple and powerful IVR system options that can resolve patient inquiries 24/7.
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Utilities
TCN’s solutions are specially designed to overcome the challenges within the utility industry. Our software solutions keep your business compliant while increasing efficiency in day-to-day contacting and in the event of an emergency.
See TCN in action
Healthcare Case Study
After St. Luke’s switched to TCN and was freed from their old provider, which was no longer offering satisfactory customer support, they experienced improvements in all contact centre operations.
View Case StudyBPO Case Study
Find out how TCN partnered with a global top 10 BPO to achieve amazing results and reduce agent hours by 45%.
View Case StudyHealthcare Case Study
TCN’s platform gave its client the power and control they needed to bring their customer service to the next level.
View Case StudyWhy you’ll be happier with the Operator experience
TCN’s Operator platform is affordable and scalable – the key components every organisation needs. With a scalable software that accommodates 1-10,000 agents, you can have solutions that adjust with your business, regardless of industry or use case. TCN’s platform is delivered via a customer-friendly usage-based model, meaning you only pay for what you use.
With an intuitive and customisable design, agents and managers alike can easily navigate the platform, and you can always customise your dashboards and toolbox to be exactly what you need. Plus, thanks to a platform that is fast to deploy, most organisations can be up and running in one day.
A team made just for you and your industry
When you are with TCN, TCN is with you. Each and every client has a committed account management team on their side that is specialised in their industry – knowing all the ins and outs that are niche to their needs.
You deserve to be able to get the help you need without having to leave voicemails or open a ticket — only to wait for days for a response. With TCN, you can get the help you need on your first call from someone with industry expertise. You’ll never have to wait long periods of time to get an email response because your account manager won’t have hundreds of tickets to sort through.
See why the best customer experiences happen here
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Matt K.
“[TCN’s] ability to work with us and create an IVR payment system with our software, and tweak performance along the way, creates a life-long customer.”
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Tory B.
“Working with TCN’s team is great. They are always willing to help out, and the customer service is top notch. They also provide good after-hours help as well.”
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Brittany S.
“Absolutely LOVE this product. I have implemented many call centres, using multiple software’s and/or platforms; and TCN is BY FAR the best! Our customer service and account manager are UNMATCHED!”
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