OmniBoss
Your hub for communication and campaign management
Make campaign management simple with OmniBoss. This all-in-one contact centre software solution offers everything you need to optimise agent engagement and get the most out of your communication efforts, including real-time analytics and organisational tools, the ability to start and stop campaigns on the fly and more.
Request a Demo Product BriefDesigned for your changing needs
Increased productivity
OmniBoss allows agents to manage and organise multiple campaigns simultaneously and confidently.
Optimised communication
Ensure communication runs smoothly by reaching more customers on any channel.
Saved time
With everything in one central platform, you can enjoy quicker deployment and more efficient communication.
The ultimate campaign manager
OmniBoss will make you wonder how your contact centre ever managed campaigns without it. Its capabilities are centred around smooth planning and execution, allowing supervisors and managers to plan, monitor and optimise campaigns effortlessly. This ultimate campaign manager simplifies project organisation within campaigns and leverages reusable components to accelerate campaign creation and help you maintain consistent brand messaging. These tools all work together with TCN’s Business Intelligence (BI) solution to optimise campaigns while boosting both agent and customer engagement.
Everything you need, all in one place
If you’re wondering what sets TCN’s OmniBoss solution apart from other similar solutions, it’s this: you can do everything on one user-friendly interface. This consistent agent dashboard creates a synergised, efficient communication platform that allows you to optimise your resources by doing more with fewer agents. OmniBoss empowers your organisation to be in complete control by efficiently managing and organising unlimited campaigns, including starting and pausing them when needed.
Explore the features of TCN’s contact centre software
See what else OmniBoss has to offer
Campaign compliance
We help you stay compliant by offering customers opt-out options in each campaign.
Real-time analytics
Access analytics through the dashboard for real-time updates, including the opportunity to conduct A/B testing. This helps managers find the most effective strategies by allowing them to see what’s working and what’s not.
Smart management
Ensure your managers can seamlessly address urgent issues by joining or monitoring live conversations.
Efficient communication
Improve accuracy and maintain consistent brand messaging by creating custom messages and personalised responses. This is made even easier by utilising recyclable components, so you can execute campaigns even more quickly.
Boost agent engagement
With OmniBoss, managing multiple channels at once is effortless. Agents gain a comprehensive view of live conversations through intuitive dashboards, allowing them to help multiple customers simultaneously. Plus, with state-of-the-art analytics tools, supervisors can ensure agents are always operating efficiently and that no resources slip through the cracks. This combination contributes to fantastic customer service and ensures agents are always available when your customers need them.
Live analytics and complete visibility
OmniBoss and BI work hand in hand to deliver real-time analytics across all communication channels. This complete visibility gives managers valuable insight into performance tracking and campaign optimisation, allowing your business to make data-driven decisions in response to changing business needs.
What our product experts are saying
“With OmniBoss, you get a holistic view of all customer interactions, breaking down barriers to efficient communication. This unified approach improves operations and allows you to deliver the consistent, personalised experiences that drive customer satisfaction and make your contact centre stand out.”
Greg Brailsford
Technical Writer & Client Learning | TCN
English 
English (UK)