Visually Impaired Agent Solutions
Call centre software for the visually impaired
TCN’s Operator platform provides accessibility to agents and managers that are visually impaired. TCN’s software solutions have been optimised to work with JAWS (Job Access With Speech), providing more job opportunities and satisfaction.
Request a DemoHelping visually impaired contact centre agents reach their full potential
TCN has always been committed to providing the market with the most advanced contact centre software. All of TCN’s features and productivity tools are included within Operator, taking the guesswork out of customer service.
Works with JAWS
Optimised to work with JAWS (Job Access With Speech), the world’s most popular screen reader.
Shortcut key capabilities
Repeatable tasks can be set up with shortcut keys, streamlining customer service regardless of the communication channel.
Work from anywhere
Visually impaired agents can work from home, opening up job opportunities for millions of individuals.
Job access and employment opportunities (through software)
A lot of dignity goes along with having a job, and TCN Operator provides contact centres with a unique opportunity to employ millions. Our mission is to create employment and upward mobility through innovative software for Americans who are blind or visually impaired.
Learn more about visually impaired working adults
Blindness awareness is key
There are approximately 12 million people 40 years and over in the United States with a visual impairment, including 1 million who are blind.
Unemployment statistics
According to the National Federation of the Blind, the unemployment rate of blind or visually impaired individuals is 70%.
Success in providing employment
Beyond Vision, a TCN client, increased their employment of visually impaired agents by over 400% by implementing TCN’s software solutions.
Intuitive customer experiences for everyone
TCN elevates the entire contact centre experience. TCN’s Operator platform offers a full range of contact centre solutions that can automate agent tasks and interact with your data via List Management Services. Call centre managers love getting the complete picture with built-in reports and Business Intelligence.
Explore the features of TCN’s contact centre software.
What our clients are saying
“Junior Blind of America remains committed to training our students for success by equipping them with the skills they need to achieve gainful employment. Our ongoing partnership with TCN has allowed us to broaden our curriculum and provide our students with the opportunity to thrive within the customer service and contact centre field.”
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