2026 C3 User Conference
Secure your spot for the TCN event of the year
Taking place at the unique and beautiful Black Desert resort, C3 2026 will be located in the Greater Zion area — complete with a luxury spa and signature championship golf course. Join us April 20-22, 2026, in Ivins, UT, for the chance to Connect, Collaborate and Communicate more than ever before.
Register NowAre you ready?
Come join us at TCN’s C3 2026 User Conference, our highly anticipated event taking place at the Black Desert Resort in Ivins, UT, from April 20-22, 2026. Are you ready to learn from industry experts? Are you ready to gain a competitive edge? Are you ready for new insights and tools to help you reach your goals?
C3 2026 is the place to be for all contact center professionals, offering unmatched learning and experiences. Get ready to engage with industry leaders, gain valuable insights from expert-led sessions and connect with peers who share your passion for innovation and growth within the TCN community. We look forward to creating another memorable and impactful conference experience together, geared towards helping you C3 – Connect, Collaborate and Communicate.
Jeff Toister
Humanizing customer service in the age of AI
Join us at C3 to hear from Jeff Toister, a highly respected expert and bestselling author of four books, including The Service Culture Handbook. His deep passion for customer service, sparked by a personal service failure, has led to over five million people taking his training programs on LinkedIn Learning, and he is currently ranked as one of the world’s top 30 customer service professionals by Global Gurus.
As C3’s keynote speaker, Jeff will share three ways customer service should be humanized and how organizations can leverage human skills to deliver exceptional experiences. Attendees will discover what makes humans uniquely good at service and leave with a clear plan to make their own service more humane. This is an opportunity you can’t afford to miss.
Black Desert Resort
Not Your Average Conference Destination
Whether you’re exploring the landscapes of Greater Zion, attending business meetings, perfecting your golf game or simply relaxing by the pool, Black Desert Resort is your ultimate destination for it all. Your private luxury retreat, nestled in Ivins, UT, offers the perfect opportunity to unwind, revitalize, explore and beyond. All anchored by a 19-hole Tom Weiskopf signature championship golf course, Black Desert Resort provides the ultimate escape from everyday life.
Those who attended C3 in 2025 can attest to the stunning red rock mountain surroundings, as well as the numerous activities in the area. If you weren’t able to attend our previous conference, C3 2026 provides the opportunity to immerse yourself in this unique environment and discover firsthand why it’s the ideal setting for our User Conference. Book your reservations for April 20-22, 2026, today.
Learn MoreCountdown to C3 2026
Save the date
April 20-22, 2026
With every session carefully curated with contact center operations and metrics in mind, you’ll come away with unique insights to solve the everyday challenges contact centers are facing. Be a part of the conversation at this year’s C3 2026!
Register Now