TCN’s First-Ever UK C3 User Conference
AI: The Art of the Possible
TCN is bringing its highly respected C3 User Conference to the UK for the first time in July 2026! Taking place at the Hilton Metropole at the NEC Birmingham, join us for this free, insightful one-day conference on Thursday, July 9, 2026, to Connect, Collaborate and Communicate with industry peers and professionals more than ever before – as we highlight what is possible with TCN.
When: 9 July 2026, 8:30 am – 5:00 pm (GMT)*
Where: Hilton Metropole at the NEC Birmingham
Pendigo Way, Marston Green, Birmingham, B40 1PP, UK
The event will include light breakfast items, a buffet lunch, soft drinks, tea and coffee. There will be an opportunity to stay and network after the event.
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C3 is going live in the UK
We are delighted to have you join us at TCN’s first-ever UK C3 User Conference – The Art of the Possible! Find inspiration from TCN and the most forward-thinking and accomplished contact centre industry leaders from the US, EU and UK while learning what it takes to deliver an improved customer experience.
With carefully curated sessions, attendees at this free event will have the opportunity to enhance their proficiency with TCN’s contact centre software platform through product demos and breakout sessions with TCN executives and product experts. Plus, you will hear from Jesse Bird, TCN’s chief technical officer and co-founder. Jesse has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and contact centre technology for the past 25 years.
We look forward to showing you what’s possible with TCN now and in the future as we Connect, Collaborate and Communicate at this year’s UK C3 User Conference.
Register NowAgenda
| Time | Topic | Speaker |
|---|---|---|
| 8:30 – 9:00 am | Registration, networking and refreshments in Arden Ballroom | |
| Morning Sessions in Arden Ballroom | ||
| 9:00 – 9:30 am | Welcome to C3 UK 2026! | Kerry Sherman, Executive Vice President, UK/Europe, TCN |
| 9:30 – 10:00 am | The State of Collections 2026: Pressure, Technology and the AI Inflection | James Scott, Chief Growth Officer, Arum Global |
| 20-minute networking break | ||
| 10:20 – 10:50 am | Delivering a World-class CX Platform | Jesse Bird, Chief Technology Officer, TCN |
| 10:50 – 11:35 am | Workforce Optimisation (WFO) Client Story and Demo | Emma Reynolds, Account Manager, TCN Alex Dima, Account Manager, TCN |
| 11:35 am – 12:15 pm | Slowing Down to Scale Up: How Smart AMD Doubled Portfolio Yield and Exposed the Hidden Cost of Dialler Over-Pacing | Dave Bethers, Vice President of Product, TCN |
| 12:15 – 1:00 pm Lunch Break | ||
| Afternoon Sessions in Arden Ballroom | ||
| 1:00 – 1:45 pm | How Overdales Legal Adopted TCN for Operational Excellence | Darren Rogers, Strategic Operations Manager, Overdales |
| 1:45 – 2:30 pm | Workshop: Automating Conversations with Flows and AI Smart Nodes | Spencer Taylor, Senior Sales Executive UK, TCN Greg Brailsford, Product Specialist, TCN |
| 20-minute networking break | ||
| 2:50 – 3:20 pm | Unified Business Intelligence: Transforming Data into Action | Dave Bethers, Vice President of Product, TCN |
| 3:20 – 3:50 pm | Best Practices: Operator Tips Utilising Synapse | Mario Anghel, Account Manager, TCN |
| 4:00 pm | Closing remarks | Kerry Sherman, Executive Vice President, UK/Europe, TCN |
After closing, we will be hosting Networking Drinks for those who want to join.
Agenda subject to change.
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July 9, 2026
With every session carefully curated with contact centre operations and metrics in mind, you’ll come away with unique insights to solve the everyday challenges contact centres are facing. Be a part of the conversation at this year’s C3 UK 2026!
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