TCN’s First-Ever UK C3 User Conference
The Art of the Possible
TCN is bringing its highly respected C3 User Conference to the UK for the first time in July 2026! Taking place at the Hilton Metropole at the NEC Birmingham, join us for this free, insightful one-day conference on Thursday, July 9, 2026, to Connect, Collaborate and Communicate with industry peers and professionals more than ever before – as we highlight what is possible with TCN.
When: 9 July 2026, 9:30 am – 5:00 pm (GMT)*
Where: Hilton Metropole at the NEC Birmingham
Pendigo Way, Marston Green, Birmingham, B40 1PP, UK
The event will include light breakfast items, a buffet lunch, dinner, soft drinks, tea and coffee. There will be an opportunity to stay and network after the event.
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C3 is going live in the UK
We are delighted to have you join us at TCN’s first-ever UK C3 User Conference – The Art of the Possible! Find inspiration from TCN and the most forward-thinking and accomplished contact centre industry leaders from the US, EU and UK while learning what it takes to deliver an improved customer experience.
With carefully curated sessions, attendees at this free event will have the opportunity to enhance their proficiency with TCN’s contact centre software platform through product demos and breakout sessions with TCN executives and product experts. Plus, you will hear from Jesse Bird, TCN’s chief technical officer and co-founder. Jesse has been passionate about emerging technologies from an early age. He has used that passion as a springboard for his career and has strived to keep TCN at the forefront of Voice Over Internet Protocol (VoIP) and contact center technology for the past 25 years.
We look forward to showing you what’s possible with TCN now and in the future as we Connect, Collaborate and Communicate at this year’s UK C3 User Conference.
Register NowAgenda
| 8:30 – 9:00 | Registration and refreshments in York Ballroom | |
| 9:00 – 9:30 | Networking opportunity in York Ballroom | |
| Morning Sessions in Arden Ballroom | Welcome | Darrin Bird, Chief Operating Officer, TCN |
| Current and Future Trends | Arum Global, Shaping the future of collections & recoveries through smarter strategies, data, technology and managed services. | |
| Delivering a World-class CX Platform | Jesse Bird, Chief Technology Officer, TCN | |
| Workforce Optimisation (WFO) Client Story and Demo | Emma Reynolds, Account Manager, TCN Alex Dima, Account Manager, TCN | |
| Panel Discussion on AI: “The Future!” | Andy Brooks, SDR, TCN | |
| Community and Culture | Emma Reynolds, Account Manager, TCN | |
| 12:00 – 12:45 – Lunch Break and Expo in the York Ballroom | ||
| Afternoon Sessions in Arden Ballroom | Client Case study | Darren Rogers – Overdales |
| Chat bot and Voice bot workshop | Spencer Taylor, Sales & Operations Manager UK & Eire, TCN | |
| Partners session | Hear from key partners | |
| Closing remarks | Darrin Bird |
After closing, we will be hosting Networking Drinks at Brightsmith on the Water Restaurant (part of the Hilton) for those who want to join.
Exact timings to be presented nearer the time – There will be a networking break in both the morning and afternoon sessions
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July 9, 2026
With every session carefully curated with contact center operations and metrics in mind, you’ll come away with unique insights to solve the everyday challenges contact centers are facing. Be a part of the conversation at this year’s C3 UK 2026!
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