TCN’s Agent Efficiency: Born in the Cloud Webinar

Webinar Replay

Meet our speakers

  • Bryce Payne

    As the Vice President of Sales, Bryce Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Bryce has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.
    Bryce Payne

    Bryce Payne

    VP of Sales

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  • Dave Bethers

    David Bethers quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability and growth and he did so with a focus on people, results-oriented needs assessment and implementation management.
    dave-bethers-circle

    Dave Bethers

    VP of Enterprise Sales

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Cost savings and agent staffing

Agents are at the heart of a contact center – they’re on the front lines every day. That’s why making sure they have the tools and confidence to perform their job is more important than ever. Spend 45 minutes with TCN and learn how to improve agent confidence and boost productivity. Plus, you can learn how important it is to use the right metrics for evaluating success, such as:

  • Are your agents just busy, or are they productive?
  • Can agent efficiency trump a higher operating cost?
  • How can transparency and visibility affect performance?
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