How to Save Time and Money Using LMS

Meet our speakers

• Scott Brownlee

  Scott Brownlee is an industry veteran in the contact center and financial services industries. During his over thirty years of hands-on experience in the ARM industry, he has focused mainly on the healthcare vertical and has gained a wealth of practical knowledge. In 2003, Scott successfully started a new business vertical at a near-shore contact center that had its agents outperforming the USA-based control group of agents at a 1-1 level within four months.

  Scott continually strives to be the best asset to his organization and drive maximum efficiency of operations to ensure best-in-class performance. While serving the ARM industry through his active involvement in multiple trade associations, Scott has increased performance at every step in his career for his organizations.

  From serving on the ACA International Council of Delegates, the ACA International Education & Credentialing Committee and his current position serving on the ACA International Healthcare Committee, Scott continues to enhance the performance of the ARM industry at the local, regional and national levels.

  

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• Mike Borden

  Mike Borden is a Senior Account Manager at TCN. Since starting in 2004 as a Sales Representative, he has since strived to bring all of TCN’s customers better service through his dedication and TCN’s advanced software. After majoring in computer science, Mike went on to work in IT for years and has dedicated much of his career to providing consumers with technology solutions. When he is off the clock, Mike enjoys spending time with his family in the beautiful outdoors and fishing.

  

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