A TCN eBook

Implementing TCN to Increase Profit Margins

From the implementation of Automatic Call Distribution to Interactive Voice Response (IVR) systems, the evolution of technology in recent decades has increased contact center productivity, serving as a catalyst for irreversible change to contact center business dynamics. Learn how you can leverage these changes to boost your contact center’s efficiency and profit margins.

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What you’ll find inside:

  • How live callers are 94% less likely to disconnect during answering machine detection
  • How you can decrease your abandonment rate by 75% 
  • How you can increase your Right Party Contacts (RPCs) by 188%
  • How you can cut your hold times in half