Discover Ways to Improve Your Contact Center Operations

Webinar Replay

Meet our speakers

  • Scott Brownlee

    Scott Brownlee is the Director of Product Training and Customer Engagement at TCN. During his over thirty years of hands-on experience in the ARM industry, he has focused mainly on the healthcare vertical and has gained a wealth of practical knowledge. In 2003, Scott successfully started a new business vertical at a near-shore contact center that had its agents outperforming the USA-based control group of agents at a 1-1 level within four months.

    Scott continually drives maximum efficiency of operations to ensure best-in-class performance. While serving the ARM industry through his active involvement in multiple trade associations, Scott has increased performance at every step in his career.

    From serving on the ACA International Council of Delegates and the ACA International Education & Credentialing Committee to his current position at TCN, Scott continues to enhance the performance of the call center industry at local, regional and national levels.
    Scott Brownlee

    Scott Brownlee

    Director of Product Training and Customer Engagement for TCN

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  • Deon Appelgryn

    Deon Appelgryn is the Vice President of Product Engineering Management at TCN. Despite joining TCN during the COVID-19 pandemic, Deon has successfully launched a SaaS-based suite of products, including Workforce Optimization. He also successfully implemented Workforce Management for a client with 35,000 agents and 15 sites worldwide. Deon plans to help TCN continue to grow by strengthening and expanding its development processes, teams and product suite. When he isn’t making innovative waves through his work, Deon loves to spend time outdoors hiking, biking and golfing.
    Deon Appelgryn

    Deon Appelgryn

    Product Engineering Manager for TCN

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Workforce Engagement: Designed for efficiency and productivity

TCN kicked off this Webinar Series by showcasing its latest product release, Workforce Engagement (WFE). Hear from product experts and take a look at how TCN’s solutions help you manage and leverage your agents with Workforce Optimization and Workforce Management features.

Built with intuitive features that eliminate issues from staffing to training, TCN’s WFE solution was made specifically to help your business run more efficiently. Watch the webinar now to see the product demo and learn more about how to use it to your advantage.

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