Communication Caps
and Call Frequency Limits
Webinar Replay
Among the clarifications made by the Consumer Financial Protection Bureau (CFPB), is a limit on communications made for contact concerning a debt collection. The rules specify what times are appropriate to contact a debtor and how frequently calls can be made to the same person. Staying up-to-date with the communication caps and frequency limits is essential for contact centers to maintain compliance.
In this webinar, you will learn about:
- 7 calls in 7 days
- Time and location restrictions
- Exceptions to the CFPB rules
- Answers to common questions
- Best ways to stay compliant