Don’t Know Where to Start with AI?

AI is overwhelming – thankfully, TCN’s AI solutions aren’t

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A TCN team member will reach out to you shortly to schedule a demo. In the meantime, feel free to browse TCN’s resources to learn more about solutions.

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AI implementation at your own pace

AI is taking over the tech industry, and instead of getting stuck not knowing what to do, let TCN handle it. Looking for simple AI with powerful capabilities that are bound to increase collections and connections? TCN’s new AI solutions easily automate monotonous tasks, screen calls and track data compliantly.

All new AI-powered TCN products, built for you

Like all of TCN’s powerful solutions, these new AI products are designed to address the challenges that matter most in the industry. Get ready to gain the edge you need to recover more revenue, improve efficiency and stay ahead of compliance regulations.

  • SmartAMD: This detection tool identifies advanced mobile screening services to trigger specialised automated workflows. By using a recursive loop, it can play transcribable messages that encourage customers to accept the call, thereby significantly increasing your live-agent connection rates.
  • AI Conversational Analytics: Performs 100% call transcription and automated scoring, providing instant visibility into agent performance and customer sentiment. It streamlines quality assurance by generating concise interaction summaries and automatically flagging compliance risks, allowing managers to focus on high-impact coaching.
  • Virtual Agents: Handles monotonous tasks, accessing the appropriate context for each customer interaction and engaging in human-like conversations – even implementing seamless live agent handoff when necessary. These bots connect to any channel, including voice, chat, text or email – all while applying compliance rules consistently and generating a full audit trail.

Ready to see AI in your contact centre?

AI is everywhere, but it doesn’t have to be complicated or take over your contact centre. Request a demo with an AI expert to see how TCN can implement AI to enhance your new and existing solutions.

What to expect when you talk to an expert:

  • Brief discovery: A 5-minute chat to understand your specific use-cases and volume needs.
  • Custom walkthrough: A live look at the TCN Operator interface, WFM and any additional features best suited to your needs.
  • Pricing exploration: We’ll show you how our pay-as-you-go model fits your current budget.

What our clients are saying:

“What I like about TCN’s AI is the fact that it’s all-encompassing. The fact that the AI is incorporated right into where the data lives and what it’s in a system that’s already doing our telephony, our digital outreach, etc., is very powerful – and it means we will have fewer roadblocks between the data and getting the answers that we need.”

VP, Production Technology Solutions | TSI Canada