TCN Work From Home Webinar

Aug 13, 2020

Webinar – Strategies to Improve Communication & Compliance from Anywhere

Posted In: Webinars Author: Marie Christenson

WHAT With the recent transition to the work from home (WFH) model, call centers have experienced numerous challenges. TCN and Balto have partnered their technologies to provide customers with superior service and the ability to successfully navigate through this uncharted territory. The free, 50-minute webinar will offer strategies to improve your call center’s communication and […]

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Oct 02, 2019

TCN and Numeracle To Host “Call Labeling and Call Blocking” Webinar

Posted In: Call Blocking & Labeling, Conferences & Events, Partners, Webinars Author: TCN

WHAT: The Federal Communications Commission’s (FCC) June 2019 declaratory ruling affirmed a carrier’s ability to block robocalls by default. As carriers move forward with implementation, the effects of improper call labeling may negatively impact organizations relying on voice communications to engage with their consumers. TCN, Inc., a leading provider of cloud contact center technology for […]

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Sep 20, 2019

Debt Collections Webinar – Understanding The Consumer Financial Protection Bureau’s Notice of Proposed Rulemaking

Posted In: Collections, Compliance, Conferences & Events, Press, Webinars Author: TCN

WHAT: The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt collection is comprised of over 500+ pages explaining the proposed changes to the Fair Debt Collection Practices Act (FDCPA). The free, 90-minute webinar will offer deep insights into the locating/communicating section of the NPRM to identify the risks, requirements and […]

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May 29, 2019

Collection Agency Webinar – Important Metrics To Monitor On A Regular Basis

Posted In: Collections, Conferences & Events, Press, Webinars Author: TCN

The online event, sponsored by TCN and hosted by AccountsRecovery.net, to detail the types of metrics and data points collection agencies need to track WHAT: Collection agencies can be fountains of data, but enormous amounts of untracked data can lead to overwhelming and inefficient white noise. In many cases, collection agencies are tracking, reviewing and […]

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Nov 16, 2018

3 Experts & 10 Questions from TCN’s TCPA Litigation Defense Webinar

Posted In: Collections, Compliance, Webinars Author: TCN

Any collections agency can potentially be hit with TCPA litigation. But there are ways to defend yourself. Recently, TCN partnered with Accounts Recovery to host a webinar called Defending Against TCPA Lawsuits. It featured a trio of legal experts who provided many tips for fighting TCPA litigation: David Linares, chief compliance officer, DCI. He’s well-versed […]

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TCPA Compliance

Mar 12, 2018

TCN Webinar Recap: How to Respond to TCPA Compliance in 2018

Posted In: Collections, Compliance, Webinars Author: TCN

TCPA compliance isn’t a novel concern. What may be novel, though, are its impacts in 2018. The ACA’s appeal to the government, submitted in 2015, should be settled sometime this year. In addition, new leadership heads the Federal Communications Commission (FCC), and it could bring changes to how businesses and call centers operate in the […]

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TCPA Compliance

Feb 15, 2018

TCN Call Center Webinar: TCPA Developments and What to Expect for 2018

Posted In: Collections, Compliance, Webinars Author: TCN

WHAT: The legal and regulatory landscape governing call center compliance has undergone significant changes in the past few years with several key challenges arising under the Telephone Consumer Protection Act (TCPA). TCN, Inc., a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, will hold a live webinar, […]

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tcpa compliant happy agents

Jul 14, 2016

TCN Call Center Webinar: A Positive Outlook on Current and Future Landscape of TCPA

Posted In: Compliance, Conferences & Events, Webinars Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Attorney Eric Allen of Allen, Mitchell & Allen, PLLC to discuss the current and future landscape surrounding the Telephone Consumer Protection Act […]

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call center business intelligence

Feb 12, 2016

SSON and TCN Webinar: Best Practices in Business Intelligence and Analytics for Call Centers

Posted In: Business Intelligence, Conferences & Events, Press, Webinars Author: TCN

St. George, Utah – February 12, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar with Shared Services & Outsourcing Network (SSON) on Thursday, February 18 at 12:00 PM ET to discuss best practices in Business Intelligence (BI) […]

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Jan 14, 2016

TCN Call Center Webinar: New Year, New Opportunities: What’s Your Call Center Resolution for 2016?

Posted In: Business Intelligence, Conferences & Events, Strategy, Webinars Author: TCN

St. George, Utah – January 14, 2016 – TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a free webinar titled, “New Year, New Opportunities: What’s Your Call Center Resolution for 2016?” on Thursday, January 28 at noon, MDT (2 pm, EDT). The […]

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