Sep 24, 2019

TCN Receives 2019 “Contact Center Technology” Award From CUSTOMER Magazine For The Fifth Consecutive Year

Posted In: Uncategorized Author: TCN

St. George, Utah – September 17, 2019 – TCN, Inc., the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that TMC, a global, integrated media company, has named TCN’s Cloud Contact Center Platform as a 2019 “Contact Center Technology” award winner, presented by CUSTOMER magazine. […]

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Customer Retention Strategies image

Sep 13, 2019

Call Center Customer Retention Strategies: The Unsung Heroes

Posted In: Uncategorized Author: TCN

Many business owners don’t realize that retaining customers is a legendary strategy for boosting the bottom line. A study by the revered inventor of the Net Promoter Score (NPS) famously wrote that boosting your retention rate by a mere 5% can result in an unprecedented rise in profits – anywhere from 25-95%. Comparing that to […]

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increase agent productivity

Apr 15, 2019

Top 3 Tech-Savvy Strategies for Call Center Quality Monitoring

Posted In: Blog, call center quality monitoring, Compliance, TCPA, tcpa compliant, Uncategorized Author: Mckay Bird

Quality monitoring call centers is essential for many reasons. To make sure agents are doing their job effectively. To better understand customer needs. To identify issues with call equipment. And much more. The classic phrase, “This call may be recorded or monitored, for quality and training purposes” refers to quality monitoring call centers. We’re going […]

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Apr 01, 2017

Just testing

Posted In: News, Uncategorized Author: TCN

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